I called Benjamin Franklin today after my water heater shot craps yesterday and they caught my attention with a sticker on the front of my Wichita Eagle this morning. The two gentleman arrived on time and conducted themselves in a professional and courteous manner.
However, I was stunned when after informing me that it was a fairly simple and routine installation they then proceeded to tell me that the cost of replacing my water tank was $1800!!! (I had asked the receptionist I spoke to on the phone what the cost might be, but she declined to give even a cursory estimate even though the plumbers who arrived had a laminated pricing chart with them.) I thought this sounded excessive and decided to check around before committing. After calling 3 other reputable plumbers I was quoted a total cost of product and installation ranging from $825 to $925. I'm sure Benjamin Franklin probably does good work, but I can't imagine that they are worth twice what everybody else is charging for the same job.
I would shop around before using their services.
Product or Service Mentioned: Benjamin Franklin Plumbing Installation.
Reason of review: Pricing was deceptive and excessive and resulted in a delay in getting the needed repair at a realistic price.
Preferred solution: I just want to spread the word. People who don't research their options are paying way, way too much..
I didn't like: Double the price of 3 competitors.