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Customer service
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These "professionals" showed up to just drain the water heaters and check them over. By the time they got done explaining it to my 80 year old mother, the bill was over $5400.

This is just to replace 2 water heaters, which took less than three hours and they had easy access to the location. When I found out about this, they treated me like they did her a favor and could care less about customer service.

Other plumbing companies in the local area quoted me only $2400 to do the same thing. Protect your family and don't use these professional scam artists!!

Product or Service Mentioned: Benjamin Franklin Plumbing Plumbing Service.

Reason of review: Pricing issue.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

I didn't like: Huge price, Rude customer service, Triple the price of competitors.

Company wrote 0 public responses to the review from Mar 30, 2015.
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Flushing, New York, United States #1007409

They're extremely expensive!

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