I noticed several negative comments about Benjamin Franklin Plumbing and have had exactly the opposite experience. I have called them several times and they have responded almost immediately.
This morning I had not hot water, I called after 10 and they said they could have someone at my home by 3 but would try to get someone sooner. They called back and had someone here at noon. I called back and said I may have solved the problem as I reset the power to the inline heater, and they said ok, they would talk and see if they should send someone anyway, just to check it out! I called back as the power failed again, they came at noon and fixed it.
It was a clogged air filter.
Their service out of De Kalb, Illinois has been great. My spouse and I were talking how much we like them, far better than any other plumbing company we have worked with in our 31 years of marriage.
Product or Service Mentioned: Benjamin Franklin Plumbing Plumbing Service.