Benjamin Franklin Plumbing

I called a plumber, from Benjamin franklin plumbing, Kingman az , I was ripped off, my tub was stopped up, first of all he came out with a junk snake, not the one he supposedly needed, couldnt unplug the drain for the tub, then he said he would pull the toilet and run the big snake in the drain, which only cleared the toilet, didnt help the tub any,he tells me it wil be $358.00 and the problem wasnt solved, he said after i pid that to buy a snake that is battery or plug in to unplug the tub, had he done that in the first place i could have saved $358.00 so he left, we bought a ryobi battery snake from home depot, WORKED LIKE A CHARM, MY HUSBAND HAD TH TUB UNPLUGGED IN 15 MINUTES, As for the plumbers work of the toilet, it is still slow to flush, his snaking it, with his bigger one, did not entirely solve any problem, and why should a consumer have to pay for a problem that wasnt xfix, I should be given a refund

I recently (12/30/2020) had some work done by Benjamin Franklin Plumbing to replace the HVAC ducting under my home in Kingman, AZ.

Before the ducting could be installed the technician discovered a water leak that was partially responsible for the failure of the existing ductwork.

A plumbing technician from Benjamin Franklin Plumbing was called in to repair the leak. After diagnosing the problem, the technician recommended that all of the plumbing should be replaced.

After some discussion it was determined that the whole house refit that was recommended was supposedly done by a Benjamin Franklin Plumbing technician in December of 2019 was in fact never done. At that time I paid a total of $16,200 for the retrofit.

Since becoming aware of the issue, I have made several attempts to discuss the discrepancy with a supervisor at Benjamin Franklin Plumbing, Kingman, AZ.

As of this time, no one from the Kingman office of Benjamin Franklin Plumbing has made any attempt to contact me to reconcile the problem.

I have been doing business with Benjamin Franklin Plumbing since I purchased the property in April of 2015 and they have done extensive repairs to my home over that time period.

I feel that, at the very least, I should be entitled to a review of the work that has been done to my residence and, if the facts are correct, a refund of my payment for the work that was never done.

My swamp cooler stopped sending cold air about 7 weeks after it was supposedly cleaned and new water filters installed. I was charged $100.00 for the supposedly new water filters.

I also paid approx. 99.00 for the little water pipe that was added because they said it was leaking. I was ok with that until it stopped working entirely, except the pump was still working but no water was coming.This all happened on a Friday prior to the 4th of July holiday. The temperature hovered around 100 degrees.

I was told they could not fix it until the next Tuesday afternoon. I called my great-grandson, also from Montrose to come to fix it asap. This is what he found. None of the dirt had been cleaned out from last year, the pump was working but the water was plugged at the pump and one of the spider arms also.

The filters were the old ones from about two years ago. They never replaced what they charged me a hundred dollars for. It has been cleaned up by my relative and working again. I would like to have a refund for the filters and the none cleaning that they were supposed to do and didn't.

I paid my great-grandson another $80.00 for coming and fixing it.

Except, it still has the old dirty filters. from about

I received a coupon in the mail for 50% off the cost of service call from Benjamin Franklin Plumbing.

A few days later my kitchen sink was leaking. I called Benjamin Franklin Plumbing , they came out the next day!

The technician Cris, was very professional and very personable.

Cris was at my house for a total of 30 minutes, worked on my drain for 15 minutes. The bill, after the $50.00 coupon was a whooping $368.00! If you take off the $50.00 the actual bill would be $418.00, for 15 minutes of actual work! That is $1,672.00 per hour!

Brain surgeons don't get paid that much!

Cris informed us that it was the company that told him to charge that much, he could not adjust the bill.

I called Ben Franklin Plumbing after Cris left, spoke with a gentleman who said he could take $100.00 off the cost, I said that was still outrageous. The clerk took my name and said he would have a supervisor get back with me,

I received a voice mail without my phone ringing???? I called back and of course no one was available to speak with me at that time and I was assured someone would call right back. TwoI received a coupon in the mail for 50% off the cost of service call from Benjamin Franklin Plumbing.

A few days later my kitchen sink was leaking.

I called Benjamin Franklin Plumbing , they came out the next day! The technician Cris, was very professional and very personable.

Cris was at my house for a total of 30 minutes, worked on my drain for 15 minutes. The bill, after the $50.00 coupon was a whooping $368.00! If you take off the $50.00 the actual bill would be $418.00, for 15 minutes of actual work!

That is $1,672.00 per hour! Brain surgeons don't get paid that much!

hours later no call back, I called Ben Franklin Plumbing again and was told someone would get back to me in 24 to 48 hours.

No one called me back so I called them. I spoke with a customer service manager, he absolutely refuse to remedy the issue.

Don't use Benjamin Franklin Plumbing!