Most helpful review
New Reviewer

They came and fixed a plumbing problem that we had but when we inspected the job they had put they stickers over all our appliances.

You cannot remove these labels without destroying the original label of the suppliers underneath who we were very happy with. This is tantamount to trespass and defacing of our private property. I would not let Benjamin Franklin or One Hour Heating within our house ever again and will recommend the same to our neighbors unless they agree not to put their advertising on our property.

User's recommendation: Do NOT USE these people without stipulating that they just fix your problem without defacing your utilities.

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ID
#3390885 Review #3390885 is a subjective opinion of poster.
Location
Hopkins, Minnesota
Preferred solution
Apology
New Reviewer
My swamp cooler stopped sending cold air about 7 weeks after it was supposedly cleaned and new water filters installed. I was charged $100.00 for the supposedly new water filters. I also paid approx. 99.00 for the little water pipe that was added because they said it...
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ID
#2654200 Review #2654200 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

Poor customer service

I wrote a harsh review of this local business because no one was coming to inspect the problem pump instead they wanted me to buy a new one. After months of calls and conversation the manager came to check. The problem was simple and fixed quickly. The manager explained his area of calls covered more than Melbourne and Palm Bay. So he agreed to give me a heads up when he will actually be in town. Lack of communication is the general cause of many problems.
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ID
#2644053 Review #2644053 is a subjective opinion of poster.
Location
Palm Bay, Florida
New Reviewer
I received a coupon in the mail for 50% off the cost of service call from Benjamin Franklin Plumbing. A few days later my kitchen sink was leaking. I called Benjamin Franklin Plumbing , they came out the next day! The technician Cris, was very professional and very...
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ID
#2503668 Review #2503668 is a subjective opinion of poster.
Location
Loveland, Colorado
Pros
  • Pretty good work
Cons
  • Extremely overpriced
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer
Benjamin Franklin Plumbing - Paid for work that was not done
Benjamin Franklin Plumbing - Paid for work that was not done
Original review updated by user Feb 12, 2021
I recently (12/30/2020) had some work done by Benjamin Franklin Plumbing to replace the HVAC ducting under my home in Kingman, AZ. Before the ducting could be installed the technician discovered a water leak that was partially responsible for the failure of the...
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ID
#2418368 Review #2418368 is a subjective opinion of poster.
Location
Kingman, Arizona
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Prices are way over what they should be.

I hate being ripped off. I don't think I will use your companies again. I always feel like I'm being overcharged and I know that I am. Thinking about canceling my service plan.Call someone else.

User's recommendation: Call someone else. They are a rip off!!

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ID
#2384334 Review #2384334 is a subjective opinion of poster.
Service
Benjamin Franklin Plumbing Plumbing Service
Pros
  • Work guarantee
Cons
  • Double the price of competitors
Loss
$118
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Gouging price for service

I had them come out to look at a leaking disposal and I purchased one from Lowes and had it there open and waiting for them. I was at work and my Wife was home and I did not talk to them untill after they were gone. They charged us $500.00 to install our disposal and put a washer on the sink drain on the other side. One hour and fourty minutes. When I called them the girl said they charge $350.00 just to install the disposal and they charged the rest to the washer??????????????? What a rip off! I will tell as many people about them as I can and if I see them in my area again I will stop and tell the homeowners about them. Never again

User's recommendation: Do not use them.

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ID
#2357693 Review #2357693 is a subjective opinion of poster.
Cons
  • Way to high prices
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Over charging seniors

They charged 2,135.31 for a 50 gallon water heater that cost 766.00 at Home Depot and when i ask for a receipt they said they don't give itemized receipts only the total price they sure took advantage of me because i needed hot water. I would not recommend this company to anyone especially seniors. Charles Loch.

User's recommendation: any body else but them.

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ID
#2339478 Review #2339478 is a subjective opinion of poster.
Location
Henderson, Nevada
Service
Benjamin Franklin Plumbing Replacement
Cons
  • Charged to much
Loss
$500
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Gross incompetence and usurious fees and misleading practices

I called Benjamin Franklin to inspect a leak. First eyeball was to recommend new hot water heater which would require multiple hundred dollar monthly payments. I rejected that proposition and he inspected the pipe and found a pin hole with a fixed repair cost of $400. I agreed to repair and in less time than for me to shut off all the faucets (under 10 minutes) he cut out bad pipe and replaced with a section of new plpe. I signed receipt with 2yr warranty on "our pipe" with no mention of our work product. Less than 3 days later my wife noticed wet spots and I called Benjamin Franklin to return because I noticed a 2nd pin hole on the same length of pipe but several inches beyond cut out. The same plumber came back and I was told that there was no warranty and I would have to pay again for the worker that either missed because of competency or deliberately to price gouge. I have used Benjamin Franklin because they gave me a magnet with their tel number to call but because of my age I do not recall the dissatisfaction of the 2 other encounters which involved gross over charges and costs of parts for kitchen faucet.

User's recommendation: I will only mention them to my least favored friends and those with bottomless wealth.

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ID
#2311890 Review #2311890 is a subjective opinion of poster.
Location
Deer Park, New York
Loss
$400
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Cannot get someone to make my water softener work after one year of trying

bought a water softener one year ago that has never worked. They keep working on it and I keep calling. no soft water. Now the general manager was supposed to call and he hasn't I have made three calls to them and all they can tell me is that they will give him the message. No luck. Very bad service
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ID
#2262927 Review #2262927 is a subjective opinion of poster.
Loss
$5000
Preferred solution
refund money so that I can go to another company to replace it

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Verified Reviewer
New Reviewer

Cannot get satisfaction from this company

been fighting with this company now for a year. bought a water softener from them less than a year ago. has never worked longer than one week. now I cannot get anyone to call me back. it sits in the garage not working while they have my 5000.00 not good customer service.;

User's recommendation: not the plumbing side of the company. The service people are great though.

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ID
#2262782 Review #2262782 is a subjective opinion of poster.
Location
Kingman, Arizona
Service
Benjamin Franklin Plumbing Water Heater Installation
Loss
$5000
Preferred solution
Deliver product or service ordered
New Reviewer

Very high price

I call for a estimate to replace my Kitchen faucet. The Tech arrived on time and was polite and knowageable . The problem this estimate was $604.00. Way higher than anyone else. Told the tech No Thank you . Will NOT deal with these p[people ever again. Either they are GOUGEING or Stupid.

User's recommendation: Do not trust these people.

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ID
#1951939 Review #1951939 is a subjective opinion of poster.
Pros
  • Plumber that showed was polite and informitive
Cons
  • Being charged just to get a price huge price
Loss
$79
Preferred solution
Let the company propose a solution
New Reviewer

Get them if you can no one better

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.
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ID
#1769382 Review #1769382 is a subjective opinion of poster.
Service
Benjamin Franklin Plumbing Plumbing Service
Pros
  • Great service
Reason of review
Good customer service

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Verified Reviewer
New Reviewer

Avoid at all cost !

They rush their jobs and make mistakes. After their last visits, they left my furnace running 24/7. We found out several weeks later after we came back from a vacation. We tried to contact them but they would not even return our calls. They are very expensive and unreliable.
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ID
#1716403 Review #1716403 is a subjective opinion of poster.
Location
Silverthorne, Colorado
Pros
  • Quick response
Cons
  • Highly unreliable
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Run away... worst quality and most expensive Plumber...

I am an absentee landlord, took advantage of the situation, charged me $600.00 for a minor repair on a bathroom sink. When we took a look at what they did, they used substandard materials. My husband did a similar repair on another sink. It took him 30 minutes and $35.00 on much higher quality materials from Home depot. They wanted to charge us $1,000 to install a toilet. They should be out of business.
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ID
#1705900 Review #1705900 is a subjective opinion of poster.
Location
Oceanside, New York
Service
Benjamin Franklin Plumbing Plumbing Service
New Reviewer
I had a leaking pipe under kitchen sink and called Franklin(sadly) because I go through willias heating and cooling(great company). It took weeks to get someone out to fix it and when they came to "fix" the problem they fixed it for 4 days. So I call again and have to...
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1 comment
#1918411

Thank God, I read your review, almost became a victim. Thank you for the warning.

ID
#1686933 Review #1686933 is a subjective opinion of poster.
Location
Union, Ohio
Service
Benjamin Franklin Plumbing Plumbing Service
Reason of review
Damaged or defective
Loss
$2500
Preferred solution
Full refund

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