Benjamin Franklin Plumbing Reviews and Complaints
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Customers don't like
- Huge price
- High pricing
- Customer service
Customers like
- Technician worked hard
- Technician service
- Work guarantee
Well lets just start that I read reviews online and thought I did my homework on a good water softener person but I am sadly mistaken that I did not. (Read the review about the water left on-Same thing happened to us) We moved into a house with really bad well water....
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About a year ago I made the mistake of hiring this company. They charged me close to $9,000 to run my plumbing about 40 feet then to the attic and down to the places that needed water. Later I found out from other companies that I could of gotten it done for far less....
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I didn't like
- That they lied about what was included
Benjamin Franklin Plumbing - Dishonest company
Big mistake that I called them. Worst company I ever dealt with. They lie to your face so they wont have to honor their warranty.
BF whento to may dads house, he is a 71 yesr old man. He had them install some pipe for a gas meter. Only nine feet of above ground line, from the meter to the home. Atmos has gas off so easy job. They charged him $900.00 plus. So ok. Expensive. But the real kicker is...
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This company corrected a leak in a toilette by changing the inside of the toilette tank. It took 15 minutes to the worker to do the work. The charge came to $ 438.00. They were called on Wednesdays because they advertise that they will give the customer a 20% discount,...
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I didn't like
- Outrageous price for 15 minutes of work
Benjamin Franklin Plumbing - Clean out stand pipe replacement
A $3,500 quote for at most a two hour job replacing a stand pipe at the street where the side walk was already dug up. Probably $25 in parts, that means over 1,700 dollars an hour for labor. Seems a little high to this working American.
Benjamin Franklin Plumbing - Fix leaking tub faucet
Needed simple $12 cartridge, they estimated $600. Of course they liked and said the fixtures had to be replaced. SCAMMERS
Benjamin Franklin Plumbing - Be prepared to wait all day
The supervisor will come out in the guaranteed time window, but he doesn't do any work. The worker bee will come out later.
Waited 4 days for them to show up .. when they did , the plumber Zeth said he could fix our disposal and change out fixtures in the guest bathroom.. he left to 2 hours to pick up fixtures.. not only did he NOT change out our disposal.. but was unable to do what he said...
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Similar to Benjamin Franklin Plumbing
Had a simple toilet flapper that was not sealing, but didn't know it. The Plumber did $750.00 worth of work to both an older toilet, which didn't need it, and a valve put on pipe to the washing machine. Then after the bill was paid, was told that two tablets placed in...
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Something similar happened to my wife. She was charged $ 438.00 for 15 minutes of work.
Florine is a corrosive that will harm all rubber based toilet parts.