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Original review updated by user Feb 12, 2021

I recently (12/30/2020) had some work done by Benjamin Franklin Plumbing to replace the HVAC ducting under my home in Kingman, AZ.

Before the ducting could be installed the technician discovered a water leak that was partially responsible for the failure of the existing ductwork.

A plumbing technician from Benjamin Franklin Plumbing was called in to repair the leak. After diagnosing the problem, the technician recommended that all of the plumbing should be replaced.

After some discussion it was determined that the whole house refit that was recommended was supposedly done by a Benjamin Franklin Plumbing technician in December of 2019 was in fact never done. At that time I paid a total of $16,200 for the retrofit.

Since becoming aware of the issue, I have made several attempts to discuss the discrepancy with a supervisor at Benjamin Franklin Plumbing, Kingman, AZ.

As of this time, no one from the Kingman office of Benjamin Franklin Plumbing has made any attempt to contact me to reconcile the problem.

I have been doing business with Benjamin Franklin Plumbing since I purchased the property in April of 2015 and they have done extensive repairs to my home over that time period.

I feel that, at the very least, I should be entitled to a review of the work that has been done to my residence and, if the facts are correct, a refund of my payment for the work that was never done.

User's recommendation: follow through as your work progresses.

Preferred solution: Let the company propose a solution.

Location: 2310 Kingman Avenue, Kingman, AZ 86401

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