Iowa City, Iowa

Had a basement drain backup with "dirty" water.Called them as emergency after hours (a Thursday night).

The plumber who responded was glad to hear there were outside clean-outs between the house & the septic tank. He snaked out the line, collected a hefty check and left. Less than 36 hours later, Saturday morning, when the cleanup crew was in the basement taking out contaminated drywall, flooring, etc. they called to my attention the drain was backing up.

I called Benjamin Franklin. They informed me it was not warrantied because there was a "low spot" in the pipe and wipes had caused the clog. But they could put me on the schedule; for which I would have to pay a service call fee as well as for whatever work they might have to do. They reiterated that their work was not warrantied.

We had to drive into town, rent a snake, spend an hour snaking the pipe out at the clean-outs outside as well as FROM THE DRAIN INSIDE TO THE OUTSIDE CLEAN-OUT. This part the plumber did not bother to do, nor check to see if the drain from the inside was running freely. In a nutshell, the plumber did not finish the job he was contracted to do. On Monday I called Benjamin Franklin Plumbing to tell them I stopped payment on the check and if they had questions to call me.

I heard nothing back until today when I received a call from a collection agency concerning non payment.

Benjamin Franklin Plumbing had made no effort, nothing, not a call, not a letter, to attempt to resolve the issue.Not a very good way to do business and *** poor customer service.

Attached is a picture of my "cleared" drain after the first load of laundry.

Review about: Plumbing Services.

Review #491609 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Benjamin Franklin Plumbing?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Benjamin Franklin Plumbing - I was robbed by a BENJAMIN FRANKLIN employee Benjamin Franklin Plumbing "We hired BENJAMIN FRANKLIN because we used them before in Texas & trusted the name. Big mistake! Here in Fort Myers & Cape Coral area you get conned out of..." Read more Sherriff Goslin Roofing - Sherriff-Goslin Company, what the did to us was despicable. How the BBB can still rate them A+ is a scam! Sherriff Goslin Roofing "All views expressed in this review are our own and do not necessarily represent the Sherriff-Goslin Company's (noting the Mansfield, Ohio branch), the BBB's (noting the BBB serving Western Michigan)..." Read more Benjamin Franklin Plumbing - Review about Full House Plumbing Inspection from Denver, Colorado Benjamin Franklin Plumbing "I was called by benjamin Franklin plumbing and they offered to do a water heater servicing and a full house plumbing inspection for 20.00,,, they were late to arrive and..." Read more Window World - Bay window installation Window World "I spent $9000.00 so far to Window World in Birmingham Alabama having windows installed ....everything was ok until we got to bay windows in kitchen . I was told first..." Read more Child Protective Services - I need help Child Protective Services "I have three wrondful boys. They are in foster care,and have veen for about 18 months now. While they have been in CPS custody, two of my boys were in..." Read more Qugenix Rx Org - Very Poor Customer Service/ Product not what was advertised Qugenix Rx Org "I failed to read all the fine print, I assume. As I thought I was getting a 'free trial' just paying postage. Something that was suppose to make me look..." Read more Everbuying - Great website to buy the latest gadgets Everbuying "I have already ordered multiple items from the website (mostly electronics) and so far I didn't have any issues. Everything was as described. Shipment was fast and the support department..." Read more Lkq Corporation - Unsafe worker driving Lkq Corporation "Hi i live in Florida. When i was driving one of your trucks cut me off the road.I was turning right but there was so many cars in the way..." Read more