Had a basement drain backup with "dirty" water.Called them as emergency after hours (a Thursday night).

The plumber who responded was glad to hear there were outside clean-outs between the house & the septic tank. He snaked out the line, collected a hefty check and left. Less than 36 hours later, Saturday morning, when the cleanup crew was in the basement taking out contaminated drywall, flooring, etc. they called to my attention the drain was backing up.

I called Benjamin Franklin. They informed me it was not warrantied because there was a "low spot" in the pipe and wipes had caused the clog. But they could put me on the schedule; for which I would have to pay a service call fee as well as for whatever work they might have to do. They reiterated that their work was not warrantied.

We had to drive into town, rent a snake, spend an hour snaking the pipe out at the clean-outs outside as well as FROM THE DRAIN INSIDE TO THE OUTSIDE CLEAN-OUT. This part the plumber did not bother to do, nor check to see if the drain from the inside was running freely. In a nutshell, the plumber did not finish the job he was contracted to do. On Monday I called Benjamin Franklin Plumbing to tell them I stopped payment on the check and if they had questions to call me.

I heard nothing back until today when I received a call from a collection agency concerning non payment.

Benjamin Franklin Plumbing had made no effort, nothing, not a call, not a letter, to attempt to resolve the issue.Not a very good way to do business and *** poor customer service.

Attached is a picture of my "cleared" drain after the first load of laundry.

Review about: Benjamin Franklin Plumbing Plumbing Service.

Had an Experience with Benjamin Franklin Plumbing?

Write a review


Terms of Service
Post Comment

You May Also Like

Leaffilter North - Disappointed customer. What a nightmare! Leaffilter North "Three weeks ago, I had a LeafFilter rep come by and tell me about the system. He had this great portfolio that with detail told me how they were above..." Read more Leaffilter North - LeafFilter Shotty Installation Leaffilter North "When I had bought the house a couple months ago I noticed that water was overshooting the gutters. At that time Gutter Helmet was already on the house. I had..." Read more Sherriff Goslin Roofing - Sherriff-Goslin Company, what the did to us was despicable. How the BBB can still rate them A+ is a scam! Sherriff Goslin Roofing "All views expressed in this review are our own and do not necessarily represent the Sherriff-Goslin Company's (noting the Mansfield, Ohio branch), the BBB's (noting the BBB serving Western Michigan)..." Read more American Home Shield - AHS Terrible Company! American Home Shield "We are very long term AHS customers with 5 houses covered. We called AHS to repair once again our A/C unit. The first contractor sent out reported there was physical..." Read more Olive Garden - I have a complaint Olive Garden "I have been fired from the American Fork Utah Olive Garden. I started almost about a month ago and not to long after I started Tom Campos the General Manager..." Read more Lbc Express - I RETURNED MY ITEM TO LAZADA LAST JULY 3. Lbc Express "I contacted Lazada and they said that they didn't receive the returned item, and they are waiting for LBC to send it. Like wtf LBC? "July 05, 2017 Forwarded to..." Read more Southern Motion Furniture - Product RECL296-17/ETCH MOCH Southern Motion Furniture "Just wanted to let you know how disappointed I am in your product. I purchased a recliner from Levin Furniture in Mentor - over paid in my opinion for the..." Read more Ninjapparel - 2 MONTHS OF *** (DO NOT BUY!) Ninjapparel "I can't even begin to detail the full extent of how horrible this company has been. After ordering, it was 3 weeks and I had received no tracking info and..." Read more