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I have never been so taken advantage of!! First I was tx thT there was NO charge to come out for an estimate by the phone rep.

I was clear that I did NOT want to pay just to be told how much it would cost me for a repair!! That's just plain ***. Then the plumber ( Kelly S ) told me within 90 seconds that my water softener was basically "junk" from Lowes and aas only meant to las a few years. Then I was given an estimate to buy one of "theirs" for SEVEN times the cost of mine!!

I also wanted a simple basic kitchen faucet installed. I was quoted a price of $300.00 to instal MY OWN faucet!! ( which I was also advised was cheap Lowes junk ) So now I have an estimate of almost $3500.00 to install one water softener and one kitchen faucet!! I was literally in shock!!

After 30 minutes of trying to be convinced it was worth it I was told about the convenient financing ( a joke ) So now we have 50 months of payment which include interest !! Total now is easily over $4000.00 The biggest ripoff and clearly the way this company generates their profit came next. I was told there WAS a $49.00 fee to be told all this!! After specifically asking AND being told there was no fee for an estimate.

Then when I asked if it was " $49.00 even " I was hit with the most absurd thing I have heard in my whole life. THERE WAS A $12.00 "ENVIROMENTAL FEE" which made the total $61.00 for basically just being insulted!! Bottom line is I have never felt so taken advantage of in all of my life!! I will make it a priority to tell everyone I encounter about this company's deceitful and immoral practices.

Avoid Benjamin Franklin plumbing at all cost!! I assure you that you will regret it!! By the way,the amount I was quoted for the simple

Water faucet for the kitchen was their "Tier 2 " labor rate which is just above their lowest charged rate! The LEAST amount this company will charge for labor is $114.00 PLUS the $49.00 service charge PLUS the " ENVIROMENTAL FEE CHARGE" of $12.00 !!!!!

So be prepared to be mentally raped if you deal with Benjamin Franklin plumbing. I am sick to my stomach at what has occurred today and to know that this company practices freely.

Location: Saint Petersburg, Florida

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