177 views
New Reviewer
0 comments

Had a tankless water heater put in my house about 2 years, and after it was installed, I asked when the gas smell would go away. and the tech who installed it said "in a few hours"...WELL, next day EVERYONE in my house INCLUDING my dogs were ALL sick, nauseous and had a BAD headache.....They came back the following day, and in fact, there WAS a gas leak in the gas line.....

THAT HOT WATER HEATER WAS ALMOST $5,000.00 That was Issue #1.......Issue #2, they KNOCKED out a light in my drop ceiling Issue #3 they left fiberglass stuff from the old water heater ALL over my living room floor for my dogs to get into ( NOT COOL WITH ME AT ALL ) Issue #4 The 1 tech had cut himself, and was bleeding all over the place, and I HAD to clean it up Issue #5 had them come out April of last year, to fix a wax seal on a toilet in my powder room, and it's STILL not right......My dad THOUGHT he signed for the repair, in fact we were charged $7.95 PER month for a service I DIDN'T ask for!!!!! Then they called me last week to come out here for a whole house plumbing flush, and I told them NO!!!! Then the owner of the local Ben Franklin said he would come repair the toilet for free, since it's under warranty.... I again said NO.....I'd rather fix it myself.....$250.00 and 45 minutes is what it cost for a $20.00 wax seal from Home Depot......I then called back asking for a FULL refund from the monthly charges from last April to now, and they agreed to that, but NOT the $250.00 service fee....And when I asked for a bill for the monthly charge, they gave me EVERY excuse in the book that they could come up with!!!!

What a JOKE....Then Larry ( 1 of the owners ) said my mother and father don't know how to read, or check their bank for the charges....That made me VERY mad, and TICKED off!!!! Larry was laughing the WHOLE time at this whole situation....So I called Corporate office in Florida and told them what happened, and they called the local office here in Lancaster, PA......they offered a refund of $150.00 but NOT the $250.00 refund for a TOILET that's STILL leaking!!!! I REFUSE to have Ben Franklin Plumbing to come back into my house!!!!

I will either fix ANY plumbing issue or I will call Roto Rooter from now on.........BEWARE, BEN FRANKLIN PLUMBING IS A JOKE!!!!! STEER CLEAR OF THEM!!!!!!

Monetary Loss: $5400.

Location: Red Lion, Pennsylvania

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Benjamin Franklin Plumbing Reviews

  1. 87 reviews
  2. 29 reviews
  3. 8 reviews
  4. 4 reviews
  5. 9 reviews
Benjamin Franklin Plumbing reviews