Benigno Ema

WORST PLUMBING EXPERIENCE EVER!!!!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I could spend days telling you everything that is wrong with Benjamin Franklin Plumbing, but I will spare you. The best decision will ever make is to NOT use them, unless you love wasting time and money! They messed up every single thing they touched, I have had to spend $$$ extra to get all work redone. Brad Curry is a terrible human being and has no clue what he is talking about!!!
View full review

Preferred solution: Full refund

goo g

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shyster franchise

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This company is a "Homeowner" plumber. They thrive on homeowners who don't know what plumbing labor and products cost. They are very absorbantly priced. You have to be desperate to use them. Ever see them parked at new construction working for builders? No. Because builders know how things are supposed to be priced. People that buy into that franchise take advantage of the public and should be ashamed of themselves. I used them once before realizing what they were...shysters.
View full review
Pros:
  • Always on time to rip off
Cons:
  • Overpriced

Preferred solution: never to use again

User's recommendation: Never use. Avoid at all costs. Unrealistic prices. Un-merchantable practices.

Valarie P Bji

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NOT HAPPY, I FEEL I WAS RIPPED OFF

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I called a plumber, from Benjamin franklin plumbing, Kingman az , I was ripped off, my tub was stopped up, first of all he came out with a junk snake, not the one he supposedly needed, couldnt unplug the drain for the tub, then he said he would pull the toilet and run the big snake in the drain, which only cleared the toilet, didnt help the tub any,he tells me it wil be $358.00 and the problem wasnt solved, he said after i pid that to buy a snake that is battery or plug in to unplug the tub, had he done that in the first place i could have saved $358.00 so he left, we bought a ryobi battery snake from home depot, WORKED LIKE A CHARM, MY HUSBAND HAD TH TUB UNPLUGGED IN 15 MINUTES, As for the plumbers work of the toilet, it is still slow to flush, his snaking it, with his bigger one, did not entirely solve any problem, and why should a consumer have to pay for a problem that wasnt xfix, I should be given a refund

View full review
Loss:
$358
Cons:
  • Did not solve the problem

Preferred solution: Full refund

User's recommendation: yah dont use these rip offs

john l Jje
map-marker Hopkins, Minnesota

They came and fixed a plumbing problem that we had but when we inspected the job they had put they stickers over all our appliances.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You cannot remove these labels without destroying the original label of the suppliers underneath who we were very happy with. This is tantamount to trespass and defacing of our private property. I would not let Benjamin Franklin or One Hour Heating within our house ever again and will recommend the same to our neighbors unless they agree not to put their advertising on our property.
View full review

Preferred solution: Apology

User's recommendation: Do NOT USE these people without stipulating that they just fix your problem without defacing your utilities.

Harry Z

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingman, Arizona

Paid for work that was not done

Benjamin Franklin Plumbing - Paid for work that was not done
Benjamin Franklin Plumbing - Paid for work that was not done - Image 2
Original review Feb 12, 2021

I recently (12/30/2020) had some work done by Benjamin Franklin Plumbing to replace the HVAC ducting under my home in Kingman, AZ.

Before the ducting could be installed the technician discovered a water leak that was partially responsible for the failure of the existing ductwork.

A plumbing technician from Benjamin Franklin Plumbing was called in to repair the leak. After diagnosing the problem, the technician recommended that all of the plumbing should be replaced.

After some discussion it was determined that the whole house refit that was recommended was supposedly done by a Benjamin Franklin Plumbing technician in December of 2019 was in fact never done. At that time I paid a total of $16,200 for the retrofit.

Since becoming aware of the issue, I have made several attempts to discuss the discrepancy with a supervisor at Benjamin Franklin Plumbing, Kingman, AZ.

As of this time, no one from the Kingman office of Benjamin Franklin Plumbing has made any attempt to contact me to reconcile the problem.

I have been doing business with Benjamin Franklin Plumbing since I purchased the property in April of 2015 and they have done extensive repairs to my home over that time period.

I feel that, at the very least, I should be entitled to a review of the work that has been done to my residence and, if the facts are correct, a refund of my payment for the work that was never done.

View full review

Preferred solution: Let the company propose a solution

User's recommendation: follow through as your work progresses

Gladys J Htt

Swamp cooler not working at all after supposed clean up and new filters installed.

My swamp cooler stopped sending cold air about 7 weeks after it was supposedly cleaned and new water filters installed. I was charged $100.00 for the supposedly new water filters.

I also paid approx. 99.00 for the little water pipe that was added because they said it was leaking. I was ok with that until it stopped working entirely, except the pump was still working but no water was coming.This all happened on a Friday prior to the 4th of July holiday. The temperature hovered around 100 degrees.

I was told they could not fix it until the next Tuesday afternoon. I called my great-grandson, also from Montrose to come to fix it asap. This is what he found. None of the dirt had been cleaned out from last year, the pump was working but the water was plugged at the pump and one of the spider arms also.

The filters were the old ones from about two years ago. They never replaced what they charged me a hundred dollars for. It has been cleaned up by my relative and working again. I would like to have a refund for the filters and the none cleaning that they were supposed to do and didn't.

I paid my great-grandson another $80.00 for coming and fixing it.

Except, it still has the old dirty filters. from about

View full review
Loss:
$200

Preferred solution: Full refund

User's recommendation: Started out great, but didn't end so well. I had a new kitchen faucet and a new hot water tank. I was very pleased with these. Just a word of caution when a couple egg heads think they can get away with something.

Terri M Hsa
map-marker Loveland, Colorado

Shocked at the cost!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I received a coupon in the mail for 50% off the cost of service call from Benjamin Franklin Plumbing.

A few days later my kitchen sink was leaking. I called Benjamin Franklin Plumbing , they came out the next day!

The technician Cris, was very professional and very personable.

Cris was at my house for a total of 30 minutes, worked on my drain for 15 minutes. The bill, after the $50.00 coupon was a whooping $368.00! If you take off the $50.00 the actual bill would be $418.00, for 15 minutes of actual work! That is $1,672.00 per hour!

Brain surgeons don't get paid that much!

Cris informed us that it was the company that told him to charge that much, he could not adjust the bill.

I called Ben Franklin Plumbing after Cris left, spoke with a gentleman who said he could take $100.00 off the cost, I said that was still outrageous. The clerk took my name and said he would have a supervisor get back with me,

I received a voice mail without my phone ringing???? I called back and of course no one was available to speak with me at that time and I was assured someone would call right back. TwoI received a coupon in the mail for 50% off the cost of service call from Benjamin Franklin Plumbing.

A few days later my kitchen sink was leaking.

I called Benjamin Franklin Plumbing , they came out the next day! The technician Cris, was very professional and very personable.

Cris was at my house for a total of 30 minutes, worked on my drain for 15 minutes. The bill, after the $50.00 coupon was a whooping $368.00! If you take off the $50.00 the actual bill would be $418.00, for 15 minutes of actual work!

That is $1,672.00 per hour! Brain surgeons don't get paid that much!

hours later no call back, I called Ben Franklin Plumbing again and was told someone would get back to me in 24 to 48 hours.

No one called me back so I called them. I spoke with a customer service manager, he absolutely refuse to remedy the issue.

Don't use Benjamin Franklin Plumbing!

View full review
Pros:
  • Pretty good work
Cons:
  • Extremely overpriced

Preferred solution: Price reduction

User's recommendation: Don't use Benjamin Franklin Plumbing

Anonymous
map-marker Palm Bay, Florida

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I wrote a harsh review of this local business because no one was coming to inspect the problem pump instead they wanted me to buy a new one. After months of calls and conversation the manager came to check. The problem was simple and fixed quickly. The manager explained his area of calls covered more than Melbourne and Palm Bay. So he agreed to give me a heads up when he will actually be in town. Lack of communication is the general cause of many problems.
View full review
Nora B Mdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Prices are way over what they should be.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I hate being ripped off. I don't think I will use your companies again. I always feel like I'm being overcharged and I know that I am. Thinking about canceling my service plan.Call someone else.
View full review
Loss:
$118
Pros:
  • Work guarantee
Cons:
  • Double the price of competitors

Preferred solution: Price reduction

User's recommendation: Call someone else. They are a rip off!!

Jack W Tjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gouging price for service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had them come out to look at a leaking disposal and I purchased one from Lowes and had it there open and waiting for them. I was at work and my Wife was home and I did not talk to them untill after they were gone. They charged us $500.00 to install our disposal and put a washer on the sink drain on the other side. One hour and fourty minutes. When I called them the girl said they charge $350.00 just to install the disposal and they charged the rest to the washer??????????????? What a rip off! I will tell as many people about them as I can and if I see them in my area again I will stop and tell the homeowners about them. Never again
View full review
Cons:
  • Way to high prices

Preferred solution: Price reduction

User's recommendation: Do not use them

DANIEL H Zyo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deer Park, New York

Gross incompetence and usurious fees and misleading practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called Benjamin Franklin to inspect a leak. First eyeball was to recommend new hot water heater which would require multiple hundred dollar monthly payments. I rejected that proposition and he inspected the pipe and found a pin hole with a fixed repair cost of $400. I agreed to repair and in less time than for me to shut off all the faucets (under 10 minutes) he cut out bad pipe and replaced with a section of new plpe. I signed receipt with 2yr warranty on "our pipe" with no mention of our work product. Less than 3 days later my wife noticed wet spots and I called Benjamin Franklin to return because I noticed a 2nd pin hole on the same length of pipe but several inches beyond cut out. The same plumber came back and I was told that there was no warranty and I would have to pay again for the worker that either missed because of competency or deliberately to price gouge. I have used Benjamin Franklin because they gave me a magnet with their tel number to call but because of my age I do not recall the dissatisfaction of the 2 other encounters which involved gross over charges and costs of parts for kitchen faucet.
View full review
Loss:
$400

Preferred solution: Let the company propose a solution

User's recommendation: I will only mention them to my least favored friends and those with bottomless wealth.

David L Myi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Henderson, Nevada

Over charging seniors

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They charged 2,135.31 for a 50 gallon water heater that cost 766.00 at Home Depot and when i ask for a receipt they said they don't give itemized receipts only the total price they sure took advantage of me because i needed hot water. I would not recommend this company to anyone especially seniors. Charles Loch.
View full review
Loss:
$500
Cons:
  • Charged to much

Preferred solution: Price reduction

User's recommendation: any body else but them

jerri n

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot get someone to make my water softener work after one year of trying

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
bought a water softener one year ago that has never worked. They keep working on it and I keep calling. no soft water. Now the general manager was supposed to call and he hasn't I have made three calls to them and all they can tell me is that they will give him the message. No luck. Very bad service
View full review
Loss:
$5000

Preferred solution: refund money so that I can go to another company to replace it

jerri n

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingman, Arizona

Cannot get satisfaction from this company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
been fighting with this company now for a year. bought a water softener from them less than a year ago. has never worked longer than one week. now I cannot get anyone to call me back. it sits in the garage not working while they have my 5000.00 not good customer service.;
View full review
Loss:
$5000

Preferred solution: Deliver product or service ordered

User's recommendation: not the plumbing side of the company. The service people are great though

MICHAEL T Qkq

Very high price

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I call for a estimate to replace my Kitchen faucet. The Tech arrived on time and was polite and knowageable . The problem this estimate was $604.00. Way higher than anyone else. Told the tech No Thank you . Will NOT deal with these p[people ever again. Either they are GOUGEING or Stupid.
View full review
Loss:
$79
Pros:
  • Plumber that showed was polite and informitive
Cons:
  • Being charged just to get a price huge price

Preferred solution: Let the company propose a solution

User's recommendation: Do not trust these people

Resolved
Charles C Mks

Resolved: Fraudulent

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Benjamin Franklin Plumbing - Fraudulent
Benjamin Franklin Plumbing - Fraudulent - Image 2
Updated by user Aug 27, 2019

Benjamin Franklin claimed they donated the funds to a charity although they never offered refund or to fix the repair

Updated by user Aug 27, 2019

The company did not respond to my email and stated that they could not get in touch with me. In lieu of fixing the problem they claim they have a donation to a charity

Original review Aug 27, 2019
Charged $307 for cut and repair of copper drain pipe/firing but they installed a temporary patch with clamps that is $10 at Walmart. This is going to eventually fail on me and I will have to pay someone to have it fixed again. I called and emailed Saturday about my concerns. I asked for a manager to call me and did not get a call back. It’s a shame. Last year they were professional with the repairs I had. My satisfaction was not guaranteed In addition, after leaving a bad review on Facebook the employees retaliated by bad mouthing me and tried to gloss over the bad review. My advise stay away
View full review
Loss:
$307
Cons:
  • Humiliate customers
Reason of review:
Poor customer service

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article