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1.9 Based on 70 reviews
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  • Customers like
    • Technician worked hard 6
    • Polite on the phone 3
    • Technician service 3
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    • Huge price 12
    • High pricing 8
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Prices are out of control! $999 just to replace a shower faucet! No it was not solid gold either. Would have used my regular plumber but he was unavaiable and my back was against the wall. I HAD to have the work done. Will NEVER use them again! Absolutely ridiculous!!

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I called Ben Franklin Plumbing because I had a leak outside my house on the main plumbing that was behind the block wall. They sent a man named Roy to access the situation and when he told me how much it would cost my friend and I decided we could do it ourselves. Roy K was so very honest and with a very kind and outgoing personality. I was very impressed with him as a human being and therefore if I have another problem I would definitely... Read more

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Called Benjamin Franklin Plumbing in Ringwood...toilet kept running when flushed...had to play and jiggle the handle. Plumber arrived assessed the problem told us that he could replace the flapper for $215 plus the $85 charge for the visit but advised us not to do that....because it would not work well better off to replace it..and gave us a price of over $900 to replace the toilet. He charged $85 for this visit. We called another... Read more

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I had a very simple repair to be done on a leaky copper pipe leading to an outside garden Bibb. The technician look at it and then opened his book and said :our flat rate is $366. Now if this is a flat rate, why couldn't they say that to me on the phone when I called? They did tell me that there would be a flat fee of $79 to come out to give me a price?? But come on!!!! $366 to solder 3 pieces of copper at $0.75 a piece? Are they gold-platted???... Read more

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I recently used the service of Benjamin Franklin plumbing to have a gas line installed for a range in my kitchen. I decided to call them because they had such high rating with the bbb and were trusted contractor of a local radio show. What a mistake I made in choosing them. Day one a guy showed up at 4:30 half hour past the window they gave he wasn't a gas technician,so it was pushed back to Tuesday. My wife had to wait for them for an estimate... Read more

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I needed a bathroom faucet leak fixed. They refused to give me an estimate then wanted to charge 300.00 after they showed up! Then the technician lectured me when I said it was too expensive. Cost me 50.00 for them to come out! What a racket! Be warned!

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Had an issue with the water heater. Plumber came out and was very nice, gave his speech on how all prices were laid out and they are all drug tested and back ground check. mine was a simple pilot lite that i could not lite. He told me my water heater was 11 years old and that he would attempt to light it and that would cost $103. I said wait if it is that old i'm not going to pay $103 to try to light it, he gave me a quote to put a new water... Read more

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Ben Franklin was courteous enough, but kept me waiting around for the service technician who arrived 40 minutes past the promised four hour window I was told. The technician quoted $909 for a routine drain cleaning that should be able to be done in less than two hours. The technician also did not have the equipment required to do the work with him, which seemed odd as I had given the dispatcher a detailed description of my problem. I aked for... Read more

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Had a BAD experience with one of your techs......On Saturday the 16th of july 2016 called about not getting hot water......tech came out to house preceeded to break thermostat and told me I needed a new one. Pulled wires out of thermostat and was dropping screws and took apart the red reset button and told me I needed parts. Charged me 200.00 for a problem that didnt get fixed........parts were ordered and they came in on tuesday. The same... Read more

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Found that my cousin in Wilmington, who did not know any better, had been charged $1,400. to swap out her standard kitchen sink with one she'd bought at Lowe's. The only thing she bought from BFP was a kitchen faucet set that they charged her $600. In checking at Lowe's I foud a Peerless Faucet much like the $600. one that Lowe's sold for $90. In complaining to them on the phone BFP tried to explain they believed they were worth their prices... Read more

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