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1.8 Based on 67 reviews
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    • Technician worked hard 5
    • Polite on the phone 3
    • Technician service 3
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    • Huge price 12
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I recently used the service of Benjamin Franklin plumbing to have a gas line installed for a range in my kitchen. I decided to call them because they had such high rating with the bbb and were trusted contractor of a local radio show. What a mistake I made in choosing them. Day one a guy showed up at 4:30 half hour past the window they gave he wasn't a gas technician,so it was pushed back to Tuesday. My wife had to wait for them for an estimate... Read more

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I needed a bathroom faucet leak fixed. They refused to give me an estimate then wanted to charge 300.00 after they showed up! Then the technician lectured me when I said it was too expensive. Cost me 50.00 for them to come out! What a racket! Be warned!

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Had an issue with the water heater. Plumber came out and was very nice, gave his speech on how all prices were laid out and they are all drug tested and back ground check. mine was a simple pilot lite that i could not lite. He told me my water heater was 11 years old and that he would attempt to light it and that would cost $103. I said wait if it is that old i'm not going to pay $103 to try to light it, he gave me a quote to put a new water... Read more

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Ben Franklin was courteous enough, but kept me waiting around for the service technician who arrived 40 minutes past the promised four hour window I was told. The technician quoted $909 for a routine drain cleaning that should be able to be done in less than two hours. The technician also did not have the equipment required to do the work with him, which seemed odd as I had given the dispatcher a detailed description of my problem. I aked for... Read more

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Had a BAD experience with one of your techs......On Saturday the 16th of july 2016 called about not getting hot water......tech came out to house preceeded to break thermostat and told me I needed a new one. Pulled wires out of thermostat and was dropping screws and took apart the red reset button and told me I needed parts. Charged me 200.00 for a problem that didnt get fixed........parts were ordered and they came in on tuesday. The same... Read more

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Found that my cousin in Wilmington, who did not know any better, had been charged $1,400. to swap out her standard kitchen sink with one she'd bought at Lowe's. The only thing she bought from BFP was a kitchen faucet set that they charged her $600. In checking at Lowe's I foud a Peerless Faucet much like the $600. one that Lowe's sold for $90. In complaining to them on the phone BFP tried to explain they believed they were worth their prices... Read more

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Made an appointment for the following day they said they would call 45 minutes before coming out and never showed. Terrible Compay go with someone else!!!!!

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The copper water pipe to my garage hose cracked after a winter freeze. The piece needed to be cut out and replaced with any number of joiners. It took the technician 10 minutes. He said it was an easy job. He gave me a 10% discount AND he wasn't going to charge me the $69 service fee because "he liked me" and that he "doesn't do that for everybody." And this was better than the $30 coupon I got on the flyer. the bill was for $435 - HOLY... Read more

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I was very happy with the service, they was not only on time but the technician was very informative and helpful through the entire process. thanks Benjamin Franklin!!!

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They are nothing but overpriced Crooks all they want to do is sell a monthly fee program and they are still way way over priced

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