Benjamin Franklin Plumbing Complaints and Reviews

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Benjamin Franklin Plumbing
Main address: Plaza Five Points, 50 Central Avenue, Suite 920 34236 Sarasota FL
, 941-951-0942,
  • 189+4 mobile complaints
  • $60K claimed losses
  • $311 average
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  • 1 day ago
  • Plumbing
  • Phoenix, Arizona
  • Water Heater Installation
  • 12

I can't speak for all branches of this franchise but in the Phoenix metro area I hired them to replace a new hot water heater. I had what is known as a "hard" plumbing setup which means that I had copper pipes run all the way to my water heater. Without asking or telling me, the plumber steals my copper pipes (worth a few hundred dollars) and replaces them with flex pipe which costs $20 at Home... Read more

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  • Nov 21
  • Plumbing
  • Plymouth, Minnesota
  • Anode Rod
  • 21

I had a plumber out to my house to fix the "smelly water" coming from my hot water. They changed the anode rod (to an aluminum rod), flushed and sanitized the water heater. 3 weeks later the smell returned. I called them. They said they could come look at it, but it would cost me. I had already paid $622 for that simple repair (That I now found out would've been about $200 from another... Read more

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  • Nov 12
  • Plumbing
  • Fort Worth, Texas
  • Gas Line
  • 66

We called Benjamin Franklin Plumbing for a simple quote to plumb a gas line from the existing meter 18 feet to our kitchen. The Plumber “PCS” was uninterested in the job and quoted $3020.00. He asked if we had some other work he could quote that would bring the price down and guarantee quick service, stating that this job was actually too small for them. He took a look at a faucet and quoted an... Read more

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  • Oct 22
  • Plumbing
  • Water Heater Replacement
  • 2
  • 2
  • 300

I called Benjamin Franklin today after my water heater shot craps yesterday and they caught my attention with a sticker on the front of my Wichita Eagle this morning. The two gentleman arrived on time and conducted themselves in a professional and courteous manner. However, I was stunned when after informing me that it was a fairly simple and routine installation they then proceeded to tell me... Read more

Was this review helpful? 4 0

These guys are crooks!! They call themselves plumbers, when all they do is sell you on things that you don't need! I draw a very fine line between so called "educating" customers and providing friendly service. These people don't want to fix our problems all they do is create them. Add comment


  • Oct 22
  • Repairs
  • Mount Prospect, Illinois
  • Valves Replacement
  • 91

Get two quotes BEFORE you agree to let them do the work. I have no idea about the quality of their work so I can't comment on that. The gas company told me I needed three valves replace in my heating system so I called Benjamin Franklin and asked if they could do it that day. I explained in detail what needed to be done and they said they would have to wait until the next day because it would... Read more

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  • Oct 21
  • Home Construction and Repair
  • Maple Grove, Minnesota
  • Toilet Leak Repair
  • 3
  • 3
  • 141

I called to set up an appointment. The problem as stated was a small water leak from the toilet in the master bedroom bath. When the service person arrived, he immediately identified the problem as a drip from the hose line which connects the toilet to the water line. There was no water leaking from the bottom of the toilet or anywhere else. The entire job took about one-minute. All that was... Read more

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  • Oct 10
  • Plumbing
  • Temple Terrace, Florida
  • Positive Experience
  • 86

Our experience with Ben Franklin plumbing was very good. Our technician, Matt's customer service was exceptional. He was on time, and fixed our plumbing problems quickly. He first patiently explained the problem and what needed to be done. Once the work was completed, he patiently went back over what he had done, and explained how to maintain our system. He thorough in both his description and... Read more

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  • Oct 03
  • Repairs
  • Hot Water Heater Repair
  • 1
  • 1
  • 218

I had call BF to have my hot water heater replaced as I have had them do work before in my house. They came the next day with a new heater and had to change the vent piping as the code in town changed so I agreed to have that done also. They remove the old tank and install the new one and get everything hooked up and then present me with a bill of $2200! and $1889.00 is the price of a new... Read more

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  • Sep 30
  • Repairs
  • Water Heater Repair
  • 162

My water heater stopped working, I called bf, the tech came, I explained to him everything, he looked at the water heater, then he said that he has a couple options for me, he did not check anything, he went to his truck for about 21 minutes, when he opened the truck door , a couple of empty soda cans started falling of the truck landing on my yard, then I noticed more trash in his truck in the... Read more

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