Benjamin Franklin Plumbing Complaints and Reviews

1.9
  • Technician worked hard4 votes
  • Technician service2 votes
  • Work guarantee2 votes
  • Huge price6 votes
  • Poor service6 votes
  • Price4 votes
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  • Apr 14
  • Repairs
  • White Marsh, Maryland
  • Drain Cleaning
  • 44
  • REVIEW RATING 4/5

I was charged $500.00 to clean out our main drain. I had to call the company back 2 additional times for a clogged drain. I was then told it would cost in excess of $4000.00 to correct. I foolishly agreed, what a huge mistake. The job was started without a permit. This caused a negative report with the County on my property. The job took 3 weeks to complete after I was told it would only be a... Read more

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they had a plum under a sink kitchen sink the materials were there and they charge 669 dollars Add comment

  • Apr 10
  • Plumbing
  • Tampa, Florida
  • Positive Experience
  • 36
  • REVIEW RATING 4/5

I recently moved into a new house with a variety of plumbing issues. Ben Franklin plumbing has provided a Well thought out approach to dealing with them at a reasonable time frame and with cost conciousness. Gary is a fabulous plumber meeting my challenges, with every visit. Perhaps I have been lucky with him. But I also requested him for future visits. He is replacing toilet fixtures, faucets... Read more

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  • Apr 03
  • Plumbing
  • Brunswick, Ohio
  • Faucet Replacement
  • 90
  • REVIEW RATING 4/5

I needed to replace a bathroom faucet and also the turn-on valve. A fee of $59.00 is charged then taken off of the total bill. He quoted me a price of $698.00 to install new faucet and valve. Well, he wanted $228.00 just to replace the turn-on valve. I bought the parts I needed for $56.00, new faucet and valve and put it in myself. So don't call Benjamin Franklin plumbing. He quoted a new faucet... Read more

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  • Apr 02
  • Repairs
  • Windsor Locks, Connecticut
  • Drain Repair
  • 90
  • REVIEW RATING 4/5

I called this firm out yesterday because I had a blocked laundry outlet drain that connects to my main drain. My husband had to go to work as he had a meeting so I stayed home. The plumber arrived around 12:30, looking as though he hadn't worked a day in his life with his hands, his outfit, hair were meticulously neat. He asked me to show him the problem an hummed and argh for a second. He then... Read more

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  • Apr 01
  • Plumbing
  • Stallings, North Carolina
  • Toilet Repair
  • 38
  • REVIEW RATING 4/5

Ben Franklin did toilet rebuild and made overflow drain pipe too high. The shutoff valve (float) failed and the toilet overflowed onto the floor. I had to pay $650 to have my downstairs ceiling fixed. Ben Franklin first said since the repair was made over two years ago, parts and workmanship was no longer warranted. I told them that the overflow pipe was too high and put in incorrectly. Then they... Read more

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  • Mar 30
  • Plumbing
  • Indianapolis, Indiana
  • Faucet Repair
  • 65
  • REVIEW RATING 4/5

My friend had Ben Franklin come out to fix a dripping faucet. The plumber spouted some dribble about finding parts and ended up charging him $600.00 to repair. The fact that he is 90 years old and no longer able to make repairs himself does not give someone the right to take advantage of him. As a general contractor myself this shows me the dishonesty in some of the trades in my profession. I... Read more

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  • Mar 30
  • Plumbing
  • Plano, Texas
  • Hot Water Heater Replacement
  • 179
  • REVIEW RATING 5/5

These "professionals" showed up to just drain the water heaters and check them over. By the time they got done explaining it to my 80 year old mother, the bill was over $5400. This is just to replace 2 water heaters, which took less than three hours and they had easy access to the location. When I found out about this, they treated me like they did her a favor and could care less about customer... Read more

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Too much money for the job. They quoted 665.00 and another reputable company said they do it for 340.00! Duh! Main water shut off with PRV replacement to house. Going with the other reputable company and not Benny Franklin! Add comment

  • Mar 22
  • Repairs
  • Sanford, Florida
  • Plumbing Services
  • 1
  • 1
  • 64
  • REVIEW RATING 4/5

Used Benjamin Franklin plumbing for septic issues. Said they fixed problem. They were suppose to show me pictures of rejuvenation process and bring me supplies. Begged for months because rejuvenate didn't work. Finally said under their company's 100% guarantee that I wasn't going to pay, because the work and customer service was unsatisfactory in every way. They said I would receive a response... Read more

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