2.0
  • Technician Service2 votes
  • Quick but thorough1 votes
  • Plumbing work guarantee1 votes
  • Poor service3 votes
  • Charging service fee on warranty1 votes
  • Rude customer service1 votes
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  • 1 day ago
  • Plumbing
  • Palm City, Florida
  • Drain Cleaning
  • 15
  • REVIEW RATING 3/5

MY WASTE LINE WAS CLOGGED AND I CALLED B. FRANKLIN. THE TECH CAME OVER AND TRIED TO SELL ME AN OVER PRICED GARBAGE DISPOSAL AND WRITE UP SOME SORT OF AGREEMENT THAT ANGERED ME. I SAID WILL U PLEASE GET YOUR SNAKE AND CLEAN OUT THE WASTE LINE. HE WENT ON TO TELL ME HE WOULD HAVE TO DROP THE DISPOSAL SO HE COULD INSPECT IT. I TOLD HIM JUST UNDO THE TRAP. HE HESITATED AND I ASKED HIM TO LEAVE AFTER... Read more

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  • Jan 22
  • Repairs
  • Dallas, Texas
  • Positive Experience
  • 1
  • 1
  • 50
  • REVIEW RATING 4/5

I have used various plumbers over the years Ben Franklin is one of them. Roto-rooter is another and Aramendia another. I call these in the box plumbers. They all have set rates based on the service you want done. They have additional charges for confined spaces and climbing up into the attic and for having to remove brick from t eh wall to get to pipes. The plumbers do not make up the prices the... Read more

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  • Jan 18
  • Repairs
  • Columbus, Georgia
  • Water Heater Repair
  • 46
  • REVIEW RATING 4/5

My Whirlpool water heat is not hot and I called for repair . Ben and Franklin sent two guys two my business to check. They didn't check the water heat just look and tell me that they don't fix the Whirlpool? They said I need to replace the new water heat . I asked How much? They went to the truck for 15 minutes and come back with the estimates for $3,600.00 . Can't you believed it? $3,600.00 for... Read more

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  • Jan 10
  • Repairs
  • Iowa City, Iowa
  • Water Pipe Repair
  • 61
  • REVIEW RATING 4/5

My hot water pipe froze, I had to pay 68 bucks for the service call, to unfreeze my pipes they charged 419 plus the 68. If you go with their company why can they not wave the service fee? But I mean seriously $419 to unfreeze my pipe? And they used my electricity to plug their heater in, it came to $521 , *** service and way to expensive, NEVER USE THIS COMPANY THEY ARE A RIP OFF. Located in... Read more

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  • Jan 05
  • Plumbing
  • Clearwater, Florida
  • House Repiping
  • 1
  • 1
  • 69
  • REVIEW RATING 4/5

I had house repipe done which came with a 20 year warranty, cost over $5000, but yet I have to pay $49.00 for them to come to my house. If all parts and labor are covered per paperwork why am I being charged? Customer service reps are rude, once complained about how long she was on the phone with me when she was the one not able to find the warranty information. For the amount of money I paid, I... Read more

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  • Dec 31, 2014
  • Plumbing
  • Denver, Colorado
  • Full House Plumbing Inspection
  • 191
  • REVIEW RATING 5/5

I was called by benjamin Franklin plumbing and they offered to do a water heater servicing and a full house plumbing inspection for 20.00,,, they were late to arrive and attempted to reschedule after being 2 hours late??? They sent a guy to my home who could not speak English and who had no clue what he was looking at. He told me that my pipes are ruined by the severely hard water my home town is... Read more

Was this review helpful? 3 0

The owner of the Cleveland location treats his employees as sub par humans and only cares about the selling the job instead of customer service. Brian McDermott is ***. Plain and simple. Add comment

  • Dec 22, 2014
  • Plumbing
  • Orlando, Florida
  • House Replumb
  • 82
  • REVIEW RATING 4/5

I signed the contract for a replumb in Orlando in September. Here I am 12/22/2014 with two out of four bathrooms with a big mess. The took off at least 6 feet of tile, and when I refused to pay them before they completed the repair work the foreman basically told me I was to pay the full amount or they were walking off the job!. The handle on my master shower is loose and drips. They left a... Read more

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  • Dec 20, 2014
  • Professional Services
  • Indianapolis, Indiana
  • Hot Water Heater
  • 103
  • REVIEW RATING 4/5

Purchased a hot water heater from BFP back in 2/2009 with a 2 year parts and labor warranty and 6 year tank warranty. Paid way too much. As luck would have it, water heater failed and started leaking in December 2014. Called BFP and they couldn't tell me over the phone if the problem was covered by the warranty and would send a tech with a $49 trip charge. I called several other plumbers in... Read more

Was this review helpful? 1 0

Don't not use Benjamin Franklin plumbing they are a big ripoff they over charge the consumer and the insurance company. Add comment

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