Benjamin Franklin Plumbing Complaints and Reviews

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Benjamin Franklin Plumbing
Main address: Plaza Five Points, 50 Central Avenue, Suite 920 34236 Sarasota FL
, 941-951-0942, http://www.benjaminfranklinplumbing.com/forms/contact-us.aspx?id=corporate
  • 175+2 mobile complaints
  • $55.3K claimed losses
  • $312 average
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  • Aug 27
  • Plumbing
  • Bad Service
  • 40

The charge for the service call was $59.00. This sounded good so I made a reservation. Two men showed up and replaced the fill valve and flopper and the supply tube. The total charge was $404.00 which included the $59.00 service call. I was given a senior citizen discount of 10% and the final charge was $363.00. They were here a little over an hour and did not spend all that time working on... Read more

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  • Aug 26
  • Plumbing
  • Loveland, Colorado
  • Water Heater Leak
  • 45

My water heater started leaking several days ago, I am a young girl lives alone (my parents are travelling). So, I called Benjamin Franklin Plumbing, a man said he will send a person to come and check. The telephone men did not tell me the cost or anything about emergency cost. I mentioned a coupon on their website about free service when calling, he told me I can use it. When the plumber came,... Read more

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  • Aug 24
  • Building Services
  • Springville, Iowa
  • Plumbing Service
  • 44

DO NOT USE THEM!! Called them about 8 pm had problem with my main line after spending hours myself trying to clear it just didn't have big enough equipment. So called Ben Franklin lady on the phone quoted 175 for after hours call and had downloaded 50 dollar coupon so was thinking thats decent price guy shows up about 9:30 comes in I tell him what was going on he looks around for a clean out told... Read more

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  • Aug 08
  • Repairs
  • St. Petersburg, Florida
  • Water Softener Installation
  • 84

I have never been so taken advantage of!! First I was tx thT there was NO charge to come out for an estimate by the phone rep. I was clear that I did NOT want to pay just to be told how much it would cost me for a repair!! That's just plain ***. Then the plumber ( Kelly S ) told me within 90 seconds that my water softener was basically "junk" from Lowes and aas only meant to las a few years. Then... Read more

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  • Aug 07
  • Plumbing
  • Santa Maria, California
  • Sink Repair Charges
  • 56

Leak under sink. Girl on phone very rude. Set time for 10-1 next day, 12 chg'd to 3-6. No mention of any service call fee. Looked at sink, came back and said did girl tell you $39 charge just for coming here. I said no, he said it was and to repair the leak would be a "Two Way Angle Stop" and the cost would be $189 to fix plus the $39 service call. My husband lost it. I have been wringing out... Read more

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  • Jul 31
  • Plumbing
  • Tampa, Florida
  • Repair
  • 2
  • 2
  • 84

My disposal was stuck. Kelly the plumber from Benjamin Franklin tried to use a tool to un-stick the problem. He said he could not and that I needed to purchase a brand new system. I asked to try to use the tool, and did, and within 30 seconds it was working fine. He then refused to take a coupon for the service call. I explained that this decision was a poor choice and that $70 was a lot to... Read more

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  • Jul 26
  • Home Construction and Repair
  • Plumbing Service
  • 102

I had just called Ben Franklin Plumbing in Pompton Plains, New Jersey this morning to have my bathtub drain snaked out since there is standing water in the tub. I had to give the girl my name 5 times since she could not get my name correct. I told her that there was standing water in the main bathtub and I needed to have the water drained out of the tub and she said that the earliest anyone... Read more

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  • Jul 22
  • Repairs
  • St. Petersburg, Florida
  • Toilet Snaking Service
  • 1
  • 1
  • 83

$462 to snake a toilet. Yellow pages full page add "no extra charge on weekends or evenings." My toilet clogged on a Sunday morning. Was told by phone $99.00 service fee on Sundays, however that would be rolled into cost of job if work was performed by their technician. This was made very clear, no difference in price from Sunday to Monday, as long as they performed the work. Was told this... Read more

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  • Jul 19
  • Plumbing
  • Mckinney, Texas
  • Toilet Replacement Charge
  • 71

Needed toilet replaced and shower cold water stem replaced. Would not give price quotes for toilets over the phone even though I told them exactly what kind I needed. They gave me a 1-3 pm window, but did not show up until after 7 pm - they did call and tell me. The plumber called before he came to my house and quoted me over $ 600 for a new toilet. Had I known that, I would have gone to... Read more

Was this review helpful? 1 1

  • Jul 07
  • Household Services
  • Dallas, Texas
  • Broken Toilet
  • 74

We had a toilet that wasn't working, call BFP. Plumber comes to house, looks at toilet and tells us it will be $198. We are getting ready to put house on the market and needed the repair done quickly so we said go ahead. He comes down the stairs a half hour later and says sorry but I needed to do more than I thought and you now owe $382!!! To re-work the inside of a toilet! Which I could go buy... Read more

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