Benjamin Franklin Plumbing Complaints and Reviews

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  • Customers like
    • Technician worked hard5
    • Technician service2
    • Work guarantee2
  • Customers don't like
    • Huge price9
    • Poor service8
    • High pricing6

  • 2 days ago
  • Repairs
  • Orlando, Florida
  • Overpriced Plumbing Repair
  • 37
  • REVIEW RATING 4/5

I had a water control assembly that I needed replaced in one of my toilets, and called Ben Franklin to come out to repair it. My husband also asked the plumber to replace the bolt at the bottom of the tank. The plumber stepped aside and made some calculations and came back to my husband and said "You have 4 options." The first quote was for $4000! He then moved to $3000, $1200 and finally his... Read more

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  • Aug 25
  • Repairs
  • Indianapolis, Indiana
  • Sewer Stoppage
  • 15
  • REVIEW RATING 4/5

i called Ben Franklin plumbing to un stop the main drain in my home, the so called plumber messed up his cable and charged me 89.00 for not unstopping my drain. my wife and i rented a sewer machine and within 15 minutes after getting it home had our sewer running free. the plumber also said that my main line needed replaced and would have to dig it up. before calling Ben Franklin look around for... Read more

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  • Aug 20
  • Plumbing
  • Charlotte, North Carolina
  • Plumbing Services
  • 52
  • REVIEW RATING 4/5

My water bill was unusually high for last month. The water department came out and informed me that there must be a leak on my property. I called Ben Franklin plumbing. The plumber came out, turned off the water and checked the crawlspace where my water heater is located. He informed me that a recent increase in water pressure by the city had caused a leak in the pressure regulation valve (prv)... Read more

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I was told one price on the phone and when they came out the price was much higher. . And they were not able to do all the work on that day. . So they needed to finish the next week. It has been 4 weeks now and nothing from them I have call and they say the will be out BUT nothing yet. Add comment

  • Aug 08
  • Employees and Ex-employees
  • Spring Hill, Tennessee
  • Benjamin Franklin Plumbing Work Experience
  • 54
  • REVIEW RATING 3/5

I love it , Wayne Barnes is a drunk , his son is retarded. A predator type business model. Charges based on 300$per hr. Sales and tradesmen don't mixs , another take advantage business. Former employee , I couldn't do that to people. Based in Williamson county skys the limit . they think. Fair ethically practice is what's expected. 3000.for a 399.cost gas water heater is robbery. I'm a... Read more

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  • Aug 05
  • Repairs
  • Benjamin Franklin Plumbing Services
  • 54
  • REVIEW RATING 3/5

Hired Ben Franklin Plumbing to replace 6 sink plugs and a shower head, estimate reflected the plug cost at $350 which we took to mean for 6 plugs but turns out it was each. End result was 2500 dollars for 6 plugs and a showerhead. They don't show an hourly rate instead claim labor charges are buried in the estimate, in this case the hourly rate would work out to approximately $600, obviously not... Read more

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  • Jul 19
  • Plumbing
  • Montgomery, Alabama
  • Benjamin Franklin Plumbing Water Heater
  • 178
  • REVIEW RATING 4/5

Needed emergency replacement of leaking water heater. Old water heater bulged out and started leaking. Called Benjamin Franklin Columbus GA. They came promptly and delivered ame day service. Work was good quality. BUT, total bill for taking out and taking away the old water heater, and purchasing and installing a new one was $2500!! I did some research on the web for the model they put in and... Read more

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  • Jul 13
  • Plumbing
  • Davenport, Iowa
  • Benjamin Franklin Plumbing Services
  • 144
  • REVIEW RATING 4/5

When i called to set up appointment, the agent COMPLETELY neglected to tell me that , JUST to get a quote of the price and work needed to fix my toilet would cost me $73!!!!!!!!!!!!!!!!!! Complete surprise! The plumber did not tell me anything i did not already know so why should it cost me almost a hundred dollars just to get a price???????????????????? very disappointed and overpriced :(... Read more

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  • Jul 11
  • Plumbing
  • Minneapolis, Minnesota
  • Benjamin Franklin Plumbing Services
  • 105
  • REVIEW RATING 4/5

We had used them once years ago to fix a stopped up sink without incident. On Thursday early morning I called to have them come to fix the sink. They did not have any openings on Thursday, and scheduled me for Friday from 8 am to 11 am. I told them that then phone number they had from before was old and gave them my cell and work numbers and asked them to call me so I could meet them at home... Read more

Was this review helpful? 1 0

  • Jul 08
  • Plumbing
  • Delta, Pennsylvania
  • Sump Pumps
  • 78
  • REVIEW RATING 4/5

They advertise sump pumps but can't do sump pumps without an existing pit but worse than that it took three morons to tell me that. The first one asked me for all my info three times because "her system kept clearing it out" (BS - operator error!) and then she accidentally hung up on me. I was pleasant and patient up until that point but then I lost it with the 2nd and 3rd knuckleheads. I'm glad... Read more

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