Benjamin Franklin Plumbing Complaints and Reviews

1.9
  • Technician Service2 votes
  • Technician worked hard2 votes
  • Work Guarantee1 votes
  • Poor service4 votes
  • Huge Price3 votes
  • Price2 votes
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  • Feb 24
  • Plumbing
  • Atascadero, California
  • Drain Cleaning
  • 59
  • REVIEW RATING 3/5

plumbers(?) arrived,tried to unclug drain.after a short time gave up and said they broke the snake.later they said they retrieved the broken snake,but the sink was still clogged.they danced around and finally said the renters needed a solution(to the cost of $50) to keep the drains clear,which didn't work because the drain was still clogged!!!then they under greed and laziness,unprofessional and... Read more

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  • Feb 24
  • Plumbing
  • St. Petersburg, Florida
  • Positive Experience
  • 32
  • REVIEW RATING 4/5

Our main drain line was stopped up, so we called Ben Franklin. They scheduled our appointment for this afternoon. Our plumber's name was Kelly. His investigatory and customer service skills were excellent. He explained everything thoroughly and answered all questions patiently. As he was backing out of the driveway, my wife called and had one more question. Although it was 9:30 PM, I flagged him... Read more

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  • Feb 21
  • Plumbing
  • Clayton, Ohio
  • Charge
  • 57
  • REVIEW RATING 4/5

they are the worst. My first mistake was calling them. They charged a $79.00 trip charge. I just live down the street from them. The bill was a whopping $490. Yes that's what I said. Just for a simple j trap that you can pick up at a local hardware store for a couple of bucks. They are an insult to the plumbing industry. I hope for all the people that they cheat that it comes back in bad luck... Read more

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  • Feb 19
  • Repairs
  • St. Petersburg, Florida
  • Plumbing Repair
  • 63
  • REVIEW RATING 4/5

Had a leak under the slab in my master bath the Monday before Thanksgiving. I was a little freaked out because I knew what my water bill could potentially be, so I called BFP. Imagine my surprise when the person who showed up at my door was a guy I knew very well and was familiar with what a slimy, incompetent thief he was because he had done side work for my family and friends in the... Read more

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  • Feb 18
  • Plumbing
  • Long Branch, New Jersey
  • Toilet Repair
  • 72
  • REVIEW RATING 4/5

Toilet broke and I was desperate..asked the girl on phone if they were associated with another plumbing company ( who I was very dissatisfied with and had gone out of business) and she said no. I told her I wanted the cheapest toilet and had seen one in Home Depot for $99. She assured me they have one that cheap on the truck. 2 plumbers came and said they don't have any that cheap and it was a... Read more

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  • Feb 14
  • Plumbing
  • Land O Lakes, Florida
  • Sink Repair
  • 1
  • 1
  • 75
  • REVIEW RATING 4/5

I called for service on a sink that come undone. I explained I had an under mount sink with granite countertops and I needed someone to reattach the sink and make sure the pipes were okay under the sink. I specifically asked if that was something they did and was assured they could. After arriving the technician said they won't touch granite. Seriously? I could not get rid of him fast enough as... Read more

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  • Feb 14
  • Repairs
  • Hampstead, North Carolina
  • Sink Repair
  • 50
  • REVIEW RATING 3/5

Had small leak in under sink garbage disposal, that needed to be replaced. Upon arrival at our home Ben wanted to look at our hot water heater? After telling him that we called about disposal, he proceeded to write up work order for $420.00 to replace existing unit with basic unit. Needless to say, that I. then showed him the front door. Went to Lowe's where I purchased same unit with... Read more

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  • Jan 27
  • Plumbing
  • Palm City, Florida
  • Drain Cleaning
  • 138
  • REVIEW RATING 4/5

MY WASTE LINE WAS CLOGGED AND I CALLED B. FRANKLIN. THE TECH CAME OVER AND TRIED TO SELL ME AN OVER PRICED GARBAGE DISPOSAL AND WRITE UP SOME SORT OF AGREEMENT THAT ANGERED ME. I SAID WILL U PLEASE GET YOUR SNAKE AND CLEAN OUT THE WASTE LINE. HE WENT ON TO TELL ME HE WOULD HAVE TO DROP THE DISPOSAL SO HE COULD INSPECT IT. I TOLD HIM JUST UNDO THE TRAP. HE HESITATED AND I ASKED HIM TO LEAVE AFTER... Read more

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  • Jan 22
  • Repairs
  • Dallas, Texas
  • Positive Experience
  • 1
  • 1
  • 214
  • REVIEW RATING 4/5

I have used various plumbers over the years Ben Franklin is one of them. Roto-rooter is another and Aramendia another. I call these in the box plumbers. They all have set rates based on the service you want done. They have additional charges for confined spaces and climbing up into the attic and for having to remove brick from t eh wall to get to pipes. The plumbers do not make up the prices the... Read more

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  • Jan 18
  • Repairs
  • Columbus, Georgia
  • Water Heater Repair
  • 146
  • REVIEW RATING 4/5

My Whirlpool water heat is not hot and I called for repair . Ben and Franklin sent two guys two my business to check. They didn't check the water heat just look and tell me that they don't fix the Whirlpool? They said I need to replace the new water heat . I asked How much? They went to the truck for 15 minutes and come back with the estimates for $3,600.00 . Can't you believed it? $3,600.00 for... Read more

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