Benjamin Franklin Plumbing Complaints and Reviews

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Benjamin Franklin Plumbing
Main address: Plaza Five Points, 50 Central Avenue, Suite 920 34236 Sarasota FL
, 941-951-0942, http://www.benjaminfranklinplumbing.com/forms/contact-us.aspx?id=corporate
  • 186+4 mobile complaints
  • $56.9K claimed losses
  • $299 average
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  • 2 days ago
  • Plumbing
  • Water Heater Replacement
  • 27

I called Benjamin Franklin today after my water heater shot craps yesterday and they caught my attention with a sticker on the front of my Wichita Eagle this morning. The two gentleman arrived on time and conducted themselves in a professional and courteous manner. However, I was stunned when after informing me that it was a fairly simple and routine installation they then proceeded to tell me... Read more

Was this review helpful? 1 0

These guys are crooks!! They call themselves plumbers, when all they do is sell you on things that you don't need! I draw a very fine line between so called "educating" customers and providing friendly service. These people don't want to fix our problems all they do is create them. Add comment

     

  • 2 days ago
  • Repairs
  • Mount Prospect, Illinois
  • Valves Replacement
  • 12

Get two quotes BEFORE you agree to let them do the work. I have no idea about the quality of their work so I can't comment on that. The gas company told me I needed three valves replace in my heating system so I called Benjamin Franklin and asked if they could do it that day. I explained in detail what needed to be done and they said they would have to wait until the next day because it would... Read more

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  • Oct 21
  • Home Construction and Repair
  • Maple Grove, Minnesota
  • Toilet Leak Repair
  • 35

I called to set up an appointment. The problem as stated was a small water leak from the toilet in the master bedroom bath. When the service person arrived, he immediately identified the problem as a drip from the hose line which connects the toilet to the water line. There was no water leaking from the bottom of the toilet or anywhere else. The entire job took about one-minute. All that was... Read more

Was this review helpful? 2 0

     

  • Oct 10
  • Plumbing
  • Temple Terrace, Florida
  • Positive Experience
  • 44

Our experience with Ben Franklin plumbing was very good. Our technician, Matt's customer service was exceptional. He was on time, and fixed our plumbing problems quickly. He first patiently explained the problem and what needed to be done. Once the work was completed, he patiently went back over what he had done, and explained how to maintain our system. He thorough in both his description and... Read more

Was this review helpful? 0 1

     

  • Oct 03
  • Repairs
  • Hot Water Heater Repair
  • 158

I had call BF to have my hot water heater replaced as I have had them do work before in my house. They came the next day with a new heater and had to change the vent piping as the code in town changed so I agreed to have that done also. They remove the old tank and install the new one and get everything hooked up and then present me with a bill of $2200! and $1889.00 is the price of a new... Read more

Was this review helpful? 2 0

     

  • Sep 30
  • Repairs
  • Water Heater Repair
  • 127

My water heater stopped working, I called bf, the tech came, I explained to him everything, he looked at the water heater, then he said that he has a couple options for me, he did not check anything, he went to his truck for about 21 minutes, when he opened the truck door , a couple of empty soda cans started falling of the truck landing on my yard, then I noticed more trash in his truck in the... Read more

Was this review helpful? 3 0

Completely over priced. And when they tore up my back yard,and above the pipe was completely sunken in,I called to see if they could fix their mess. They were willing to come out but I had to pay for everything to fix it. I will never use them again. Add comment

     

  • Sep 15
  • Plumbing
  • Minor Charges
  • 1
  • 1
  • 121

Their logo says that they are always on time, but they got here 2 hours after the time set. They charge a lot for minor things. He did not clean anything after finishing the work. He broke a ceiling plastic panel in my basement and since I cancelled future services he only offered $10 to replace it. I also found something bad with the bathroom faucet after he was working there, but he insisted he... Read more

Was this review helpful? 4 1

     

  • Sep 15
  • Plumbing
  • Emergency Plumbing Service
  • 55

Their website states that they are 24 hour plumbers but when we had an emergency Saturday evening, they said they could not come until Monday morning. They said that they were booked up until then. How are you booked when you only come for emergencies and it's 24 hours. They could have come at midnight for all we cared. We just needed someone as soon as possible. But I guess they had an... Read more

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