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1.8 Based on 62 reviews
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  • Customers like
    • Technician worked hard 5
    • Polite on the phone 3
    • Technician service 3
  • Customers don't like
    • Huge price 12
    • High pricing 8
    • Poor service 8
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Had a BAD experience with one of your techs......On Saturday the 16th of july 2016 called about not getting hot water......tech came out to house preceeded to break thermostat and told me I needed a new one. Pulled wires out of thermostat and was dropping screws and took apart the red reset button and told me I needed parts. Charged me 200.00 for a problem that didnt get fixed........parts were ordered and they came in on tuesday. The same... Read more

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Found that my cousin in Wilmington, who did not know any better, had been charged $1,400. to swap out her standard kitchen sink with one she'd bought at Lowe's. The only thing she bought from BFP was a kitchen faucet set that they charged her $600. In checking at Lowe's I foud a Peerless Faucet much like the $600. one that Lowe's sold for $90. In complaining to them on the phone BFP tried to explain they believed they were worth their prices... Read more

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Made an appointment for the following day they said they would call 45 minutes before coming out and never showed. Terrible Compay go with someone else!!!!!

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The copper water pipe to my garage hose cracked after a winter freeze. The piece needed to be cut out and replaced with any number of joiners. It took the technician 10 minutes. He said it was an easy job. He gave me a 10% discount AND he wasn't going to charge me the $69 service fee because "he liked me" and that he "doesn't do that for everybody." And this was better than the $30 coupon I got on the flyer. the bill was for $435 - HOLY... Read more

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I was very happy with the service, they was not only on time but the technician was very informative and helpful through the entire process. thanks Benjamin Franklin!!!

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They are nothing but overpriced Crooks all they want to do is sell a monthly fee program and they are still way way over priced

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I help take care of a 101 year old man inTampa. I noticed a minor leak in the toilet bowl. I have fixed this problem many times with a $19.00 float valve kit(?) many time, but delayed fixing it at that time. H looked in the phone,and unfortunately call this outfit. They talked him into rebuilding his toilet for $430.00 But they told me it had a 5 year guarantee. I hope he lives to be 106. I sur hope this doesn't happen elderly person. I... Read more

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Personable people, arrived quickly. However, charged way too much!....$600 for only assessments, a new plastic valve box and made a terrible mess in my garden and shrub bed!

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On May 6 2016 I was walking my dogs on overhead rd in Evans NY and a Benjamin Franklin truck driven by Kevin weiser was coming at me. I waved my arms and pointed to him to pull away from me. He looked directly at me and purposely veered into me and missed us by inches! He sped off immediately. My husband and I complained to the company and all they would say was he was sorry. He didn't tell me he was sorry and I wouldn't trust someone like that... Read more

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