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1.8 Based on 61 reviews
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  • Customers like
    • Technician worked hard 5
    • Polite on the phone 3
    • Technician service 3
  • Customers don't like
    • Huge price 12
    • High pricing 8
    • Poor service 8

I was very happy with the service, they was not only on time but the technician was very informative and helpful through the entire process. thanks Benjamin Franklin!!! Add comment

They are nothing but overpriced Crooks all they want to do is sell a monthly fee program and they are still way way over priced Add comment

I help take care of a 101 year old man inTampa. I noticed a minor leak in the toilet bowl. I have fixed this problem many times with a $19.00 float valve kit(?) many time, but delayed fixing it at that time. H looked in the phone,and unfortunately call this outfit. They talked him into rebuilding his toilet for $430.00 But they told me it had a 5 year guarantee. I hope he lives to be 106. I sur hope this doesn't happen elderly person. I... Read more

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Personable people, arrived quickly. However, charged way too much!....$600 for only assessments, a new plastic valve box and made a terrible mess in my garden and shrub bed! Add comment

On May 6 2016 I was walking my dogs on overhead rd in Evans NY and a Benjamin Franklin truck driven by Kevin weiser was coming at me. I waved my arms and pointed to him to pull away from me. He looked directly at me and purposely veered into me and missed us by inches! He sped off immediately. My husband and I complained to the company and all they would say was he was sorry. He didn't tell me he was sorry and I wouldn't trust someone like that... Read more

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Homeadvisor.com matched Benjamin Franklin to my plumbing needs to replace the wax ring and reinstall the toilet. I was charged for a level 3 service $345 + $29 service fee. This is not a complicated job, the entire work took less than an hour. Looking at comparable rates in same zip code on homeadvisor.com, I was grossly overcharged by $150. I would not use this company again. I called the local office to complain, but they were not... Read more

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This company tried to pressure my elderly parents into paying $10,000.00 for a "slab leak" that my husband fixed with two 50cent rubber washers!!!! DONT LET THESE PEOPLE INTO YOUR HOME FOR ANYTHING !! Add comment

Old toilet was out flange broke. Called Ben Franklin Plumbing. Plumber was here less then 1 hour and I was charged $644.40. Prices are rediculous. Do not use this plumber unless you have money to throw away. I could have called a Doctor and it would have been cheaper. They make it a point not to give you any prices over the phone. You will not know know any price until the plumber hands you the bill. Shop around this company is a rip off. They... Read more

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I made the mistake of calling BF out today. Upon arrival, the two guys they sent seemed fine, if a little slow. After "working" for 11/2 hours, the tech came in to write up the bill and fell asleep on my sofa, he drooled all over himself, nearly fell face first into my coffee table. When he woke, he couldn't walk or talk, I signed the paperwork "Scooby Doo" and he sat in his truck for another 1/2 hour. The time he spent napping in my living... Read more

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