Benjamin Franklin Plumbing Complaints and Reviews

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Benjamin Franklin Plumbing
Main address: Plaza Five Points, 50 Central Avenue, Suite 920 34236 Sarasota FL
, 941-951-0942, http://www.benjaminfranklinplumbing.com/forms/contact-us.aspx?id=corporate
  • 183+3 mobile complaints
  • $56.8K claimed losses
  • $305 average
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  • Oct 10
  • Plumbing
  • Temple Terrace, Florida
  • Positive Experience
  • 35

Our experience with Ben Franklin plumbing was very good. Our technician, Matt's customer service was exceptional. He was on time, and fixed our plumbing problems quickly. He first patiently explained the problem and what needed to be done. Once the work was completed, he patiently went back over what he had done, and explained how to maintain our system. He thorough in both his description and... Read more

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  • Oct 03
  • Repairs
  • Hot Water Heater Repair
  • 140

I had call BF to have my hot water heater replaced as I have had them do work before in my house. They came the next day with a new heater and had to change the vent piping as the code in town changed so I agreed to have that done also. They remove the old tank and install the new one and get everything hooked up and then present me with a bill of $2200! and $1889.00 is the price of a new... Read more

Was this review helpful? 1 0

     

  • Sep 30
  • Repairs
  • Water Heater Repair
  • 112

My water heater stopped working, I called bf, the tech came, I explained to him everything, he looked at the water heater, then he said that he has a couple options for me, he did not check anything, he went to his truck for about 21 minutes, when he opened the truck door , a couple of empty soda cans started falling of the truck landing on my yard, then I noticed more trash in his truck in the... Read more

Was this review helpful? 3 0

Completely over priced. And when they tore up my back yard,and above the pipe was completely sunken in,I called to see if they could fix their mess. They were willing to come out but I had to pay for everything to fix it. I will never use them again. Add comment

     

  • Sep 15
  • Plumbing
  • Minor Charges
  • 1
  • 1
  • 113

Their logo says that they are always on time, but they got here 2 hours after the time set. They charge a lot for minor things. He did not clean anything after finishing the work. He broke a ceiling plastic panel in my basement and since I cancelled future services he only offered $10 to replace it. I also found something bad with the bathroom faucet after he was working there, but he insisted he... Read more

Was this review helpful? 4 1

     

  • Sep 15
  • Plumbing
  • Emergency Plumbing Service
  • 51

Their website states that they are 24 hour plumbers but when we had an emergency Saturday evening, they said they could not come until Monday morning. They said that they were booked up until then. How are you booked when you only come for emergencies and it's 24 hours. They could have come at midnight for all we cared. We just needed someone as soon as possible. But I guess they had an... Read more

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  • Sep 11
  • Plumbing
  • Columbus, Georgia
  • Water Leak Damange
  • 112

I am extremely livid with Benjamin Franklin and how they are constantly overcharging customers. My brother is a veteran who has been using Benjamin Franklin for over 7 year and the amount of money they over charged him in those seven (7) years is very astounding. I came here from New York after a loss of job and a week here my brother's home had a leak so he asked me to contact Benjamin Franklin... Read more

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  • Sep 06
  • Home Construction and Repair
  • Indian Rocks Beach, Florida
  • Plumbing Work Overcharge
  • 102

Plumber/technician was prompt and work was good. Bill was $796.40 including $107.40 for Home Protection Club. The actual cost for work done therefore was $689.00. The plumber was here 3 hrs. so the bill amounts to $229.67 per hour!!! No listing for parts or materials. I paid the bill including the "Club" but later discussed with my wife and she was outraged by the amount of the bill for three... Read more

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  • Sep 04
  • Installers
  • Spring, Texas
  • Faucet Installation
  • 48

BF Plummer - Installed a Moen faucet, had to come back twice. Still the faucet is not working properly. The worst is the garbage disposal they installed in March 2013, it fell off water mess everywhere. When I called they were not able to guarantee the labor because it was over a year. Brand new disposal, not installed properly and in less than 15 months, to have it fall off, is unacceptable.... Read more

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  • Aug 27
  • Plumbing
  • Bad Service
  • 135

The charge for the service call was $59.00. This sounded good so I made a reservation. Two men showed up and replaced the fill valve and flopper and the supply tube. The total charge was $404.00 which included the $59.00 service call. I was given a senior citizen discount of 10% and the final charge was $363.00. They were here a little over an hour and did not spend all that time working on... Read more

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