Benjamin Franklin Plumbing Complaints and Reviews

1.8
  • Technician worked hard3 votes
  • Technician service2 votes
  • Work guarantee1 votes
  • Poor service5 votes
  • Huge price4 votes
  • Price3 votes
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Too much money for the job. They quoted 665.00 and another reputable company said they do it for 340.00! Duh! Main water shut off with PRV replacement to house. Going with the other reputable company and not Benny Franklin! Add comment

  • Mar 22
  • Repairs
  • Sanford, Florida
  • Plumbing Services
  • 26
  • REVIEW RATING 4/5

Used Benjamin Franklin plumbing for septic issues. Said they fixed problem. They were suppose to show me pictures of rejuvenation process and bring me supplies. Begged for months because rejuvenate didn't work. Finally said under their company's 100% guarantee that I wasn't going to pay, because the work and customer service was unsatisfactory in every way. They said I would receive a response... Read more

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  • Mar 19
  • Plumbing
  • Davenport, Iowa
  • Plumbing Services
  • 29
  • REVIEW RATING 4/5

Worst company on the planet!!!! Charged me almost $400 to clean my main. So they cleaned part of the main but not the part where the floor drain and kitchen connect to it. I now have food backing up into my floor drain. All they can say is sorry it seemed to work for two months. They never bothered cleaning the floor drain even though that is what I asked for in the first place. I told them... Read more

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  • Mar 17
  • Plumbing
  • Williamsburg, Virginia
  • Pipe Repair
  • 36
  • REVIEW RATING 3/5

Had busted pipe due to extreme cold. They came twice. first time still to frozen to really do anything, $260.00. Came back later after thaw and fixed a couple of breaks. ran out of material plus refused to complete job because of to much water under the house. Told to turn water off. $750.00+ for that trip. Called after water receded and am still waiting for their return (another week later).... Read more

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have had repeat services from having new ater lines put in yard to having lines unclogged. getting ready to call again for dripping shower. always get great service. Add comment

  • Mar 05
  • Plumbing
  • Morganton, North Carolina
  • Sink Sprayer Repair
  • 76
  • REVIEW RATING 4/5

Apparently they believe they are allowed to screw people. $175 to put in a new kitchen sink sprayer. i would have done it myself but i work long hours. i should quit and go into plumbing so i can screw people. By the time they got through my bill was 850. i believe they took advantage of my elderly mother who was at home and thought they were being nice by taking care of the things she pointed... Read more

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  • Feb 24
  • Plumbing
  • Atascadero, California
  • Drain Cleaning
  • 122
  • REVIEW RATING 4/5

plumbers(?) arrived,tried to unclug drain.after a short time gave up and said they broke the snake.later they said they retrieved the broken snake,but the sink was still clogged.they danced around and finally said the renters needed a solution(to the cost of $50) to keep the drains clear,which didn't work because the drain was still clogged!!!then they under greed and laziness,unprofessional and... Read more

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  • Feb 24
  • Plumbing
  • St. Petersburg, Florida
  • Positive Experience
  • 107
  • REVIEW RATING 4/5

Our main drain line was stopped up, so we called Ben Franklin. They scheduled our appointment for this afternoon. Our plumber's name was Kelly. His investigatory and customer service skills were excellent. He explained everything thoroughly and answered all questions patiently. As he was backing out of the driveway, my wife called and had one more question. Although it was 9:30 PM, I flagged him... Read more

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  • Feb 21
  • Plumbing
  • Clayton, Ohio
  • Charge
  • 98
  • REVIEW RATING 4/5

they are the worst. My first mistake was calling them. They charged a $79.00 trip charge. I just live down the street from them. The bill was a whopping $490. Yes that's what I said. Just for a simple j trap that you can pick up at a local hardware store for a couple of bucks. They are an insult to the plumbing industry. I hope for all the people that they cheat that it comes back in bad luck... Read more

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  • Feb 19
  • Repairs
  • St. Petersburg, Florida
  • Plumbing Repair
  • 101
  • REVIEW RATING 4/5

Had a leak under the slab in my master bath the Monday before Thanksgiving. I was a little freaked out because I knew what my water bill could potentially be, so I called BFP. Imagine my surprise when the person who showed up at my door was a guy I knew very well and was familiar with what a slimy, incompetent thief he was because he had done side work for my family and friends in the... Read more

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