Benjamin Franklin Plumbing Complaints and Reviews

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Benjamin Franklin Plumbing
Main address: Plaza Five Points, 50 Central Avenue, Suite 920 34236 Sarasota FL
, 941-951-0942, http://www.benjaminfranklinplumbing.com/forms/contact-us.aspx?id=corporate
  • 172+2 mobile complaints
  • $54.8K claimed losses
  • $315 average
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  • Aug 08
  • Repairs
  • St. Petersburg, Florida
  • Water Softener Installation
  • 49

I have never been so taken advantage of!! First I was tx thT there was NO charge to come out for an estimate by the phone rep. I was clear that I did NOT want to pay just to be told how much it would cost me for a repair!! That's just plain ***. Then the plumber ( Kelly S ) told me within 90 seconds that my water softener was basically "junk" from Lowes and aas only meant to las a few years. Then... Read more

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  • Aug 07
  • Plumbing
  • Santa Maria, California
  • Sink Repair Charges
  • 31

Leak under sink. Girl on phone very rude. Set time for 10-1 next day, 12 chg'd to 3-6. No mention of any service call fee. Looked at sink, came back and said did girl tell you $39 charge just for coming here. I said no, he said it was and to repair the leak would be a "Two Way Angle Stop" and the cost would be $189 to fix plus the $39 service call. My husband lost it. I have been wringing out... Read more

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  • Jul 31
  • Plumbing
  • Tampa, Florida
  • Repair
  • 2
  • 69

My disposal was stuck. Kelly the plumber from Benjamin Franklin tried to use a tool to un-stick the problem. He said he could not and that I needed to purchase a brand new system. I asked to try to use the tool, and did, and within 30 seconds it was working fine. He then refused to take a coupon for the service call. I explained that this decision was a poor choice and that $70 was a lot to... Read more

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  • Jul 26
  • Home Construction and Repair
  • Plumbing Service
  • 87

I had just called Ben Franklin Plumbing in Pompton Plains, New Jersey this morning to have my bathtub drain snaked out since there is standing water in the tub. I had to give the girl my name 5 times since she could not get my name correct. I told her that there was standing water in the main bathtub and I needed to have the water drained out of the tub and she said that the earliest anyone... Read more

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  • Jul 22
  • Repairs
  • St. Petersburg, Florida
  • Toilet Snaking Service
  • 65

$462 to snake a toilet. Yellow pages full page add "no extra charge on weekends or evenings." My toilet clogged on a Sunday morning. Was told by phone $99.00 service fee on Sundays, however that would be rolled into cost of job if work was performed by their technician. This was made very clear, no difference in price from Sunday to Monday, as long as they performed the work. Was told this... Read more

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  • Jul 19
  • Plumbing
  • Mckinney, Texas
  • Toilet Replacement Charge
  • 57

Needed toilet replaced and shower cold water stem replaced. Would not give price quotes for toilets over the phone even though I told them exactly what kind I needed. They gave me a 1-3 pm window, but did not show up until after 7 pm - they did call and tell me. The plumber called before he came to my house and quoted me over $ 600 for a new toilet. Had I known that, I would have gone to... Read more

Was this review helpful? 1 1

  • Jul 07
  • Household Services
  • Dallas, Texas
  • Broken Toilet
  • 65

We had a toilet that wasn't working, call BFP. Plumber comes to house, looks at toilet and tells us it will be $198. We are getting ready to put house on the market and needed the repair done quickly so we said go ahead. He comes down the stairs a half hour later and says sorry but I needed to do more than I thought and you now owe $382!!! To re-work the inside of a toilet! Which I could go buy... Read more

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  • Jul 06
  • Plumbing
  • Tampa, Florida
  • Plumbing Service
  • 87

Similar to previous stories, I was in a hurry to replace a leaking garbage disposal and when on the phone I asked for a quote and they told me they could not give you one until the technician evaluated the problem. When the technician showed up and told me what I already new (leaking garbage disposal), he proceeded to tell me that it will cost me $399 installed. I told him I was not going to do... Read more

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  • Jun 26
  • Plumbing
  • Tampa, Florida
  • Service Overcharge
  • 73

This company is not reputable. They are taking advantage of seniors. Had them come out to fix a bad disposal. They put a small unit in and when we inquired if they had a larger one they said not on the truck and if they go get one we would have to pay another trip charge. Since trip charge was so expensive we were cornered. They put the small one in and then charged 431.00 for this. You can't... Read more

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  • Jun 24
  • Other
  • Manchester, Pennsylvania
  • Drain Overflow
  • 78

They said the assess the problem and fix it,,,what a joke,,they come in and ask what the problem is and then quote some of the most ridiculous prices you could ever imagine...They charged me $76.00 dollars just to come in the door and quoted prices..$551.00 for just snaking the drain which I told them I had already done,,an hour ago,, but they insisted it had to be done and it was not the Jet... Read more

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