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  • Customers like
    • Technician worked hard 5
    • Polite on the phone 3
    • Technician service 3
  • Customers don't like
    • Huge price 12
    • High pricing 8
    • Poor service 8

Homeadvisor.com matched Benjamin Franklin to my plumbing needs to replace the wax ring and reinstall the toilet. I was charged for a level 3 service $345 + $29 service fee. This is not a complicated job, the entire work took less than an hour. Looking at comparable rates in same zip code on homeadvisor.com, I was grossly overcharged by $150. I would not use this company again. I called the local office to complain, but they were not... Read more

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This company tried to pressure my elderly parents into paying $10,000.00 for a "slab leak" that my husband fixed with two 50cent rubber washers!!!! DONT LET THESE PEOPLE INTO YOUR HOME FOR ANYTHING !! Add comment

Old toilet was out flange broke. Called Ben Franklin Plumbing. Plumber was here less then 1 hour and I was charged $644.40. Prices are rediculous. Do not use this plumber unless you have money to throw away. I could have called a Doctor and it would have been cheaper. They make it a point not to give you any prices over the phone. You will not know know any price until the plumber hands you the bill. Shop around this company is a rip off. They... Read more

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I made the mistake of calling BF out today. Upon arrival, the two guys they sent seemed fine, if a little slow. After "working" for 11/2 hours, the tech came in to write up the bill and fell asleep on my sofa, he drooled all over himself, nearly fell face first into my coffee table. When he woke, he couldn't walk or talk, I signed the paperwork "Scooby Doo" and he sat in his truck for another 1/2 hour. The time he spent napping in my living... Read more

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An elderly friend called Ben Franklin Plbg. due to a toilet flush valve problem. She wound up paying $300. for a simple fix. (Tried it on my toilet with same valve, so I know.) I know the service technician was pleasant and seemed to be helpful based on how he completed the job. Being a 90 year old tech-challenged single female, she had me call and BF agreed to refund $100. of the bill - still too much for what they did, they didn't argue. Be... Read more

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A slow moving drain in 2nd bathroom (toilet works, but showering backs it up). My wife called Ben Franklin on a Saturday, and they came out on Monday. 1 hour of work = $450! I was furious when I came home and found out the price. My wife didn't know that this pricing was excessive. They also tried to sell her a monthly program, that thankfully she didn't agree to. One week later (to the day) my daughter takes a shower (first time it is used... Read more

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gas leak, BenFranklin arrives, refused only repair leak ...wouldn't give permission for gas to be turned on until they did an entire job...thousands later...bullying me into allowing work to be done so I could have my heat, cooking, hot water back on. They lied and scammed and until I get justice I will not stop reporting them to the proper consumer authorities...just because they had a lovely carpet to throw onto the floor and over shoes to... Read more

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We had a plugged kitchen drain and called Benjamin Franklin to clear the drain. We have a 60's rambler and the line runs half the length of the house. When the technician came, the first thing he asked was how old our house is, and he immediately said, if he couldn't clear the drain, we would have to install new drain pipe and would give us another bid if he had problems. He told us he would run a 30' electronic cable and after an hour, he... Read more

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Yes! They charged my 85yr old mother $300 to replace the flapper in the toilet. I'm a Realtor & property manager. My guys were busy & she called on her own. What a RIP OFF!! Never recommend them to anyone!! Add comment

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