Benjamin Franklin Plumbing Complaints and Reviews

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Benjamin Franklin Plumbing
Main address: Plaza Five Points, 50 Central Avenue, Suite 920 34236 Sarasota FL
, 941-951-0942, http://www.benjaminfranklinplumbing.com/forms/contact-us.aspx?id=corporate
  • 180+2 mobile complaints
  • $55.6K claimed losses
  • $305 average
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  • 2 days ago
  • Plumbing
  • Minor Charges
  • 10

Their logo says that they are always on time, but they got here 2 hours after the time set. They charge a lot for minor things. He did not clean anything after finishing the work. He broke a ceiling plastic panel in my basement and since I cancelled future services he only offered $10 to replace it. I also found something bad with the bathroom faucet after he was working there, but he insisted he... Read more

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  • 2 days ago
  • Plumbing
  • Emergency Plumbing Service
  • 11

Their website states that they are 24 hour plumbers but when we had an emergency Saturday evening, they said they could not come until Monday morning. They said that they were booked up until then. How are you booked when you only come for emergencies and it's 24 hours. They could have come at midnight for all we cared. We just needed someone as soon as possible. But I guess they had an... Read more

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  • Sep 11
  • Plumbing
  • Columbus, Georgia
  • Water Leak Damange
  • 39

I am extremely livid with Benjamin Franklin and how they are constantly overcharging customers. My brother is a veteran who has been using Benjamin Franklin for over 7 year and the amount of money they over charged him in those seven (7) years is very astounding. I came here from New York after a loss of job and a week here my brother's home had a leak so he asked me to contact Benjamin Franklin... Read more

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  • Sep 06
  • Home Construction and Repair
  • Indian Rocks Beach, Florida
  • Plumbing Work Overcharge
  • 49

Plumber/technician was prompt and work was good. Bill was $796.40 including $107.40 for Home Protection Club. The actual cost for work done therefore was $689.00. The plumber was here 3 hrs. so the bill amounts to $229.67 per hour!!! No listing for parts or materials. I paid the bill including the "Club" but later discussed with my wife and she was outraged by the amount of the bill for three... Read more

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  • Sep 04
  • Installers
  • Spring, Texas
  • Faucet Installation
  • 21

BF Plummer - Installed a Moen faucet, had to come back twice. Still the faucet is not working properly. The worst is the garbage disposal they installed in March 2013, it fell off water mess everywhere. When I called they were not able to guarantee the labor because it was over a year. Brand new disposal, not installed properly and in less than 15 months, to have it fall off, is unacceptable.... Read more

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  • Aug 27
  • Plumbing
  • Bad Service
  • 88

The charge for the service call was $59.00. This sounded good so I made a reservation. Two men showed up and replaced the fill valve and flopper and the supply tube. The total charge was $404.00 which included the $59.00 service call. I was given a senior citizen discount of 10% and the final charge was $363.00. They were here a little over an hour and did not spend all that time working on... Read more

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  • Aug 26
  • Plumbing
  • Loveland, Colorado
  • Water Heater Leak
  • 92

My water heater started leaking several days ago, I am a young girl lives alone (my parents are travelling). So, I called Benjamin Franklin Plumbing, a man said he will send a person to come and check. The telephone men did not tell me the cost or anything about emergency cost. I mentioned a coupon on their website about free service when calling, he told me I can use it. When the plumber came,... Read more

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  • Aug 24
  • Building Services
  • Springville, Iowa
  • Plumbing Service
  • 82

DO NOT USE THEM!! Called them about 8 pm had problem with my main line after spending hours myself trying to clear it just didn't have big enough equipment. So called Ben Franklin lady on the phone quoted 175 for after hours call and had downloaded 50 dollar coupon so was thinking thats decent price guy shows up about 9:30 comes in I tell him what was going on he looks around for a clean out told... Read more

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  • Aug 08
  • Repairs
  • St. Petersburg, Florida
  • Water Softener Installation
  • 104

I have never been so taken advantage of!! First I was tx thT there was NO charge to come out for an estimate by the phone rep. I was clear that I did NOT want to pay just to be told how much it would cost me for a repair!! That's just plain ***. Then the plumber ( Kelly S ) told me within 90 seconds that my water softener was basically "junk" from Lowes and aas only meant to las a few years. Then... Read more

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  • Aug 07
  • Plumbing
  • Santa Maria, California
  • Sink Repair Charges
  • 75

Leak under sink. Girl on phone very rude. Set time for 10-1 next day, 12 chg'd to 3-6. No mention of any service call fee. Looked at sink, came back and said did girl tell you $39 charge just for coming here. I said no, he said it was and to repair the leak would be a "Two Way Angle Stop" and the cost would be $189 to fix plus the $39 service call. My husband lost it. I have been wringing out... Read more

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